There are two ways of approaching IT management. The most widely adopted approach is the traditional infrastructure approach of looking at IT as a set of infrastructure components that are interlinked. This approach is what powers the design of all IT management tools today. You will see most of them follow the discover-alert-troubleshoot cycle because of this approach.

Alternatively there is another fast emerging approach to IT management which is the END USER oriented. Given the rate at which cloud and mobile devices are entering our professional lives, there is a need for relooking IT from this direction. In addition to importing all the infrastructure there is a need to import the users into IT tools and start looking at the quality of service being offered w.r.t to each of them.

Importance of End-user IT monitoring

End-user experience monitoring is important for the following reasons:

Manage websites better: With the end-user IT monitoring, you'll have a record of when, and why your website/application is not loading so that you can take actions accordingly and fix the issue. Some critical metrics include bounce rate, latency, speed index, CTR, and more.

Lesser response time: End-user experience monitoring tracks response time from the critical servers or applications such that you know if an image loads in an instant or takes eternity. Because lesser the response time, higher the employees productivity and faster the network operations are.

Tracking user behaviour: You can track the user behaviour and patterns they follow to understand your business before purchasing. Using this information, you can optimize your applications/websites such that it adds monetary benefit to your organization.

Ensuring enough resources: For any application to run smoothly, it should have enough resources in the server to process its data. With end-user monitoring, you can track critical resources such as CPU utilization, memory utilization, and storage and ensure the network is resourceful.

Effective fault management: End-user experience monitor proactively monitors the user experience across regions, detects potential performance anomalies, and aids in taking further steps to improve the user experience.

End-user IT monitoring using OpManager's add-on: Applications Manager

OpManager's plugin, Applications Manager provides dedicated end-user experience monitoring (EUEM) to measure the end-user experience of business-critical network services such as LDAP, DNS, Ping and Mail server. With end-user experience monitoring, you'll know if your website populates data at its earliest or throws the error "The site is not reached".

You can opt for this OpManager plugin to utilize the most of its features including:

Real browser monitor

End-user IT monitoring- ManageEngine OpManager

Real browser monitor helps monitor availability and health of a web application. You can get to know uptime and availability on a daily basis and also when the application was last down. You'll also find the performance overview over a period of time such as Availability history/performance history for the last 6 hours. Other information includes Page load timeout, Page load time by location, EUM agents etc.,

DNS monitor

End-user DNS monitor- ManageEngine OpManager

DNS monitoring tracks the availability and performance of DNS server in real-time. It monitors various key performance metrics such as record type, response type, search value with availability status and more. When a potential outage occurs, DNS monitor alerts you immediately and helps keep your DNS infrastructure active and stable.

Mail server

End-user mail server monitor- ManageEngine OpManager

Gain in-depth availability and performance of mail servers with the OpManager's plugin. OpManager does that by monitoring the response time of the server and updating status based on the given threshold. You can automate event escalation via email, SMS, etc., This also helps you take corrective actions by executing user scripts that can help restart a service etc.,

Using OpManager's firewall monitoring add-on, you can also manage and monitor important stats from your end users such as top users with respect to traffic/ VPN usage/ cloud usage, and also lets you know which websites have been frequently visited. With this data, you can limit your network usage accordingly. To learn more on end-user monitoring with Firewall Analyzer, visit Employee usage monitoring.

FAQs on End-user experience monitoring

What is End-user experience monitoring ?

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Enhance your end-user experience with OpManager's plugins: Firewall and Applications Manager.

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Customer reviews

OpManager
OpManager - 10 Steps Ahead Of The Competition, One Step Away From Being Unequalled.
- Network Services Manager, Government Organization
Review Role: Infrastructure and OperationsCompany Size: Gov't/PS/ED 5,000 - 50,000 Employees
"I have a long-standing relationship with ManageEngine. OpManager has always missed one or two features that would make it truly the best tool on the market, but over it is the most comprehensive and easy to use the product on the market."
OpManager
Easy Implementation, Excellent Support & Lower Cost Tool
- Team Lead, IT Service Industry
Review Role: Infrastructure and OperationsCompany Size: 500M - 1B USD
"We have been using OpManager since 2011 and our overall experience has been excellent. The tool plays a vital role in providing the value to our organisation and to the customers we are supporting. The support is excellent and staff takes full responsibilities in resolving the issues. Innovation is never stopping and clearly visible with newer versions"
OpManager
Easy Implementation With A Feature Rich Catalogue, Support Has Some Room For Improvement
- NOC Manager in IT Service Industry
Review Role: Program and Portfolio ManagementCompany Size: 500M - 1B USD
"The vendor has been supporting during the implementation & POC phases providing trial licenses. Feature requests and feedback is usually acted upon swiftly. There was sufficient vendor support during the implementation phase. After deployment, the support is more than adequate, where the vendor could make some improvements."
OpManager
Great Monitoring Tool
- CIO in Finance Industry
Review Role: CIOCompany Size: 1B - 3B USD
"Manage Engine provides a suite of tools that have made improvements to the availability of our internal applications. From monitoring, management and alerting, we have been able to peak performance within our data center."
OpManager
Simple Implementation, Easy To Use. Very Intuitive.
- Principal Engineer in IT Services
Review Role: Enterprise Architecture and Technology InnovationCompany Size: 250M - 500M USD
"Manage Engine support was helpful and responsive to all our queries"
 
 

Case Studies - OpManager

OpManager

Hinduja Global Solutions saves $3 million a year using OpManager

Industry: IT

Hinduja Global Solutions (HGS) is an Indian business process management (BPM) organization headquartered in Bangalore and part of the Hinduja Group. HGS combines technology-powered automation, analytics, and digital services focusing on back office proces

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Industry: Telecommunication and Media

Bonita uses OpManager to monitor their network infrastructure and clear bottlenecks

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Bonita

Industry: Businesses and Services

Bonita uses OpManager to monitor their network infrastructure and clear bottlenecks

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Thorp Reed & Armstrong

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Randy S. Hollaway from Thorp Reed & Armstrong relies on OpManager for prompt alerts and reports

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