# End-User Experience Monitoring tool- ManageEngine OpManager ## End-user IT monitoring Monitor end-user IT and ensure uninterrupted end-user experience with OpManager's plugins. There are two ways of approaching IT management. The most widely adopted approach is the traditional infrastructure approach of looking at IT as a set of infrastructure components that are interlinked. This approach is what powers the design of all [IT management tools](https://www.manageengine.com/network-monitoring/network-monitoring-tools.html?end-user) today. You will see most of them follow the discover-alert-troubleshoot cycle because of this approach. Alternatively there is another fast emerging approach to [IT management](https://www.manageengine.com/network-monitoring/network-management.html?end-user) which is the END USER oriented. Given the rate at which cloud and mobile devices are entering our professional lives, there is a need for relooking IT from this direction. In addition to importing all the infrastructure there is a need to import the users into IT tools and start looking at the quality of service being offered w.r.t to each of them. ## Importance of End-user IT monitoring End-user experience monitoring is important for the following reasons: **Manage websites better:** With the end-user IT monitoring, you'll have a record of when, and why your website/application is not loading so that you can take actions accordingly and fix the issue. Some critical metrics include bounce rate, [latency](https://www.manageengine.com/network-monitoring/network-latency-monitoring.html?end-user), speed index, CTR, and more. **Lesser response time:** End-user experience monitoring tracks response time from the critical servers or applications such that you know if an image loads in an instant or takes eternity. Because lesser the response time, higher the employees productivity and faster the network operations are. **Tracking user behaviour:** You can track the user behaviour and patterns they follow to understand your business before purchasing. Using this information, you can optimize your applications/websites such that it adds monetary benefit to your organization. **Ensuring enough resources:** For any application to run smoothly, it should have enough resources in the server to process its data. With end-user monitoring, you can [track critical resources such as CPU utilization, memory utilization, and storage](https://www.manageengine.com/network-monitoring/cpu-memory-disk.html?end-user) and ensure the network is resourceful. **Effective fault management:** End-user experience monitor proactively monitors the user experience across regions, detects potential performance anomalies, and aids in taking further steps to improve the user experience. ## End-user IT monitoring using OpManager's add-on: Applications Manager OpManager's plugin, Applications Manager provides [dedicated end-user experience monitoring (EUEM)](https://www.manageengine.com/products/applications_manager/end-user-monitoring.html?end-user) to measure the end-user experience of business-critical network services such as LDAP, DNS, Ping and Mail server. With end-user experience monitoring, you'll know if your website populates data at its earliest or throws the error "The site is not reached". You can opt for this OpManager plugin to utilize the most of its features including: ### Real browser monitor ![End-user IT monitoring in OpManager: Real browser monitor](https://cdn.manageengine.com/network-monitoring/images/end-user-mon-img-2.png) Real browser monitor helps monitor availability and health of a web application. You can get to know uptime and availability on a daily basis and also when the application was last down. You'll also find the performance overview over a period of time such as Availability history/performance history for the last 6 hours. Other information includes Page load timeout, Page load time by location, EUM agents etc., ### DNS monitor ![End-user IT monitoring in OpManager: DNS monitor](https://cdn.manageengine.com/network-monitoring/images/end-user-mon-img3.png) DNS monitoring tracks the availability and performance of DNS server in real-time. It monitors various key performance metrics such as record type, response type, search value with availability status and more. When a potential outage occurs, DNS monitor alerts you immediately and helps keep your DNS infrastructure active and stable. ### Mail server ![End-user IT monitoring in OpManager: Mail server](https://cdn.manageengine.com/network-monitoring/images/end-user-mon-img1.png) Gain in-depth availability and performance of mail servers with the OpManager's plugin. OpManager does that by monitoring the response time of the server and updating status based on the given threshold. You can automate event escalation via email, SMS, etc., This also helps you take corrective actions by executing user scripts that can help restart a service etc., Using OpManager's firewall monitoring add-on, you can also manage and monitor important stats from your end users such as top users with respect to traffic/ VPN usage/ cloud usage, and also lets you know which websites have been frequently visited. With this data, you can limit your network usage accordingly. To learn more on end-user monitoring with Firewall Analyzer, visit [Employee usage monitoring](https://www.manageengine.com/products/firewall/employee-internet-monitoring.html?end-user). ## FAQs on End-user experience monitoring ### What is End-user experience monitoring ? End-user experience monitoring is tracking the performance of applications and devices from the end user's point of view. EUEM products help perform end-user monitoring in real-time and helps improve service delivery. ### Why End-user monitoring is critical? End-user monitoring monitors network performance from end-users perspective across an enterprise to gain insights into user's behavioral patterns and real-time experiences. This helps improve the quality of services (QoS) and avert redundant productivity issues leading to network operations failure and business losses. ## Discover more on End-user IT monitoring ### Featured - [Website monitoring](https://www.manageengine.com/network-monitoring/url-monitoring.html?end-user) - [Server monitoring](https://www.manageengine.com/network-monitoring/server-monitoring.html?end-user) - [Service monitoring](https://www.manageengine.com/network-monitoring/service-monitoring.html?end-user) ### Quick links - [Blogs](https://blogs.manageengine.com?end-user) - [E-books](https://www.manageengine.com/network-monitoring/ebooks.html?end-user) - [Videos](https://www.manageengine.com/network-monitoring/videos.html?end-user) - [Case studies](https://www.manageengine.com/network-monitoring/customer-recommends.html?end-user) - [Awards and Recognitions](https://www.manageengine.com/network-monitoring/network-software-review.html?end-user) - **Blog:** [Fine-tune server performance monitoring with OpManager](https://blogs.manageengine.com/network/opmanager/2023/09/22/acing-server-performance-dont-overlook-these-crucial-11-monitoring-metrics.html?end-user) - **Whitepaper:** [Connecting the dots between application and network performance with OpManager](https://www.manageengine.com/network-monitoring/application-aware-network-performance-management-wp.html?end-user) - **Help:** [How to monitor end-users experience with OpManager](https://www.manageengine.com/it-operations-management/help/end-user-monitoring.html?end-user) ## Case Studies - OpManager ### OpManager #### [Hinduja Global Solutions saves $3 million a year using OpManager](https://www.manageengine.com/network-monitoring/hinduja-global-services-cs.html?ME_casestudy) **Industry:** IT Hinduja Global Solutions (HGS) is an Indian business process management (BPM) organization headquartered in Bangalore and part of the Hinduja Group. HGS combines technology-powered automation, analytics, and digital services focusing on back office proces [Learn more](https://www.manageengine.com/network-monitoring/hinduja-global-services-cs.html?ME_casestudy) ### OpManager #### [USA-Based Healthcare Organization Monitor's Network Devices Using OpManager and Network Configuration Manager](https://www.manageengine.com/network-monitoring/usa-healthcare-network-monitoring-configuration-management-cs.html?ME_casestudy) **Industry:** Healthcare One of the largest radiology groups in the nation, with a team of more than 200 board-certified radiologists, provides more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations. [Learn more](https://www.manageengine.com/network-monitoring/usa-healthcare-network-monitoring-configuration-management-cs.html?ME_casestudy) ### OpManager #### [Netherlands-based real estate data company avoids system downtime using OpManager and Firewall Analyzer](https://www.manageengine.com/network-monitoring/netherlands-vabi-cs.html?ME_casestudy) **Industry:** Real Estate Vabi is a Netherlands-based company that provides "real estate data in order, for everyone." Since 1972, the company has focused on making software that calculates the performance of buildings. It has since then widened its scope from making calculations [Learn more](https://www.manageengine.com/network-monitoring/netherlands-vabi-cs.html?ME_casestudy) ### OpManager #### [Global news and media company](https://www.manageengine.com/network-monitoring/business-cs.html) **Industry:** Telecommunication and Media Bonita uses OpManager to monitor their network infrastructure and clear bottlenecks [Learn more](https://www.manageengine.com/network-monitoring/business-cs.html) ### OpManager #### [Bonita](https://www.manageengine.com/network-monitoring/bonita-cs.html) **Industry:** Businesses and Services Bonita uses OpManager to monitor their network infrastructure and clear bottlenecks [Learn more](https://www.manageengine.com/network-monitoring/bonita-cs.html) ### OpManager #### [Thorp Reed & Armstrong](https://www.manageengine.com/network-monitoring/opmanager-thorp-reed-cs.html) **Industry :** Government Randy S. Hollaway from Thorp Reed & Armstrong relies on OpManager for prompt alerts and reports [Learn more](https://www.manageengine.com/network-monitoring/opmanager-thorp-reed-cs.html) ## Awards & Honors - [Recognized as a May 2019 Gartner Peer Insights Customers' Choice for Network Performance Monitoring and Diagnostics Software](https://www.manageengine.com/network-monitoring/gartner-customer-choice-may-2019.html?indexaward2019) - [Recognised as an April 2019 Gartner Peer Insights Customers' Choice for IT Infrastructure Monitoring Tools.](https://blogs.manageengine.com/network/opmanager/2019/05/01/manageengine-named-an-april-2019-gartner-peer-insights-customers-choice-for-it-infrastructure-monitoring-tools.html?indexaward2019) - [Network Management and Monitor Vendor of the Year 2018, 2019](https://blogs.manageengine.com/network/opmanager/2019/04/18/manageengine-wins-at-future-network-awards-for-the-third-time.html?indexaward2019) - [Entered the 2019 Gartner NPMD Magic Quadrant.](https://www.manageengine.com/network-monitoring/gartner-magic-quadrant-for-npmd.html?indexaward2019) - [Ranked #2 in the Infotech Research Software Reviews Data Quadrant 2018.](https://www.manageengine.com/network-monitoring/info-tech-data-quadrant.html?indexaward2019) [more...](https://www.manageengine.com/network-monitoring/network-software-review.html) ## Related Products - [Network Monitoring](https://www.manageengine.com/network-monitoring/?relPrd) - [Bandwidth Monitoring & Traffic Analysis](https://www.manageengine.com/products/netflow/?relPrd) - [Network Configuration Management](https://www.manageengine.com/network-configuration-manager/?relPrd) - [Switch Port & IP Address Management](https://www.manageengine.com/products/oputils/?relPrd) - [Firewall Management](https://www.manageengine.com/products/firewall/?relPrd) - [Network Monitoring Software for MSPs](https://www.manageengine.com/network-monitoring-msp/?relPrd) - [IT Operations Management](https://www.manageengine.com/it-operations-management/) - [Application Performance Monitoring](https://www.manageengine.com/products/applications_manager/?relPrd)