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ServiceDesk Plus Cloud CI sync

OpManager's integration with ServiceDesk Plus cloud allows you to log the alerts from OpManager as tickets in ServiceDesk Plus Cloud. This helps you relay the alert to the concerned technician at the earliest, thereby helping you remediate faults at the earliest. Click here to learn how to integrate OpManager with ServiceDesk Plus Cloud.

Following are the device types and the respective fields that will be synced from OpManager to ServiceDesk Plus Cloud.

Workstation

IP Address
Display Name
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Poll Using
Service Tag
Serial Number
Status
HardDisk Size
RAM Size

Router

IP Address
DisplayName
DNS Name
System Description
Vendor
Type
Uplink Dependency
Monitoring Protocol
Serial Number
Status
RAM

Switch

IP Address
Display Name
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Status

DomainController

IP Address
DisplayName
DNS Name
Type
System Description
Vendor
Uplink Dependency
Status
Monitoring Protocol
HardDisk Size
RAM

Server

IP Address
Display Name
DNS Name
Type
System Description
Manufacturer
Uplink Dependency
Monitoring Protocol
Service Tag
Serial Number
Status
RAM Size
HardDisk Size

LoadBalancer

IP Address
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol

Firewall

IP Address
Display Name
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Service Tag
Serial Number
Status
RAM Size
HardDisk Size

Printer

IP Address
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Service Tag
Serial Number

FCSwitch

IP Address
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Service Tag
Manufacturer
Model
Product Description
Serial Number

PDU

IP Address
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Service Tag
Serial Number
HardDisk Size
Ram Size

Storage

IP Address
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Service Tag
Serial Number

RAID

IP Address
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Service Tag
Serial Number
Manufacturer
Model
Product Description
Serial Number

Tape Library

DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Service Tag
Manufacturer
Model
Product Description
Serial Number

UCS

IP Address
Display Name
DNS Name
Type
System Description
Vendor
Monitoring Protocol
Status
Uplink dependency
Ram
harddisk size

UPS

DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Service Tag
Serial Number

WanAccelerator

IP Address
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Service Tag
Serial Number
hardDiskSize
ramSize

HyperV Host

Entity Name
Vendor
Version
Hardware Vendor
Logical Processors
Number of NICs
CPU Cores
CPU Model
Average CPU Speed(MHZ)
Power State

HyperV-Vm

Entity Name
Host Name
OS Name
Power State
No of CPU
No of VDisks
No Of NIC
Memory
Memory reservation(MB)
CPU Limit(MHz)
CPU Reservation(MHz)

Nutanix Cluster

IP Address
Display Name
Total No Vms
Type
UUID
No Of Disk
No Of StorageContainer
Monitored VMs
AOS Version
NCC Version
Storage Capacity (GB)
No Of Host
Redundancy Factor

Nutanix Server

IP Address
Display Name
Hypervisor
Cluster Name
Disk Capacity (GB)
Total VMs
Memory (GB)
CPU Model
CPU Cores
UUID
Total Disks

Nutanix VM

IP Address
Display Name
Entity Name
Is VM Controller
Cluster Name
OS NAME
Host Name
Power State
Disk Capacity (GB)
Memory Reserved capacity
Memory (GB)
vCPUs

VMware-VM

Entity Name
UUID
Host
vCenter Server
Power State
Connection State
CPU speed
Memory Overhead
Memory
CPU

VMWare

Entity Name
Vendor Name
Build Info
OS Type
Hardware vendor
CPU Model
CPU Cores
Hardware Model
CPU Speed
Memory Capacity (MB)
Total Vms
Number of NICs
Number of HBAs
Connection State

vCentre

Entity Name
UUID
Host
vCenter Server
Power State
Connection State
CPU speed

Xen Server

Is Master
Pool
Entity Name
Version
NIC Count
CPU Speed
CPU Model
Memory Capacity
CPU Cores

Xen VM

Entity Name
Host
Power State
NIC Count
Memory
No of CPU
UUID
Memory Overhead
Tool Status

Unknown

IP Address
Display Name
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Status

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