# Integrate OpManager with Cliq

OpManager alerts can now be delivered to Cliq channels, allowing teams to collaborate on critical incidents. This integration ensures that alerts are shared where your teams communicate most, enhancing coordination and reducing response time. By allowing alert delivery through Cliq, organizations can act instantly, minimize downtime, and maintain high service availability.

OpManager can be integrated with Cliq using the custom integration option.

**Steps to perform in Cliq**

1. [Create a New Channel](https://www.manageengine.com/network-monitoring/help/configure-opm-cliq.html#Create-a-New-Channel)
2. [Generate Webhook Token](https://www.manageengine.com/network-monitoring/help/configure-opm-cliq.html#Generate-Webhook-Token)
3. [Obtain the Webhook URL](https://www.manageengine.com/network-monitoring/help/configure-opm-cliq.html#Obtain-the-Webhook-URL)

**Steps to perform in OpManager**

1. [Configure Custom Integration](https://www.manageengine.com/network-monitoring/help/configure-opm-cliq.html#Configure-Custom-Integration-in-OpManager)
2. [Associate a Notification Profile](https://www.manageengine.com/network-monitoring/help/configure-opm-cliq.html#Associate-a-Notification-Profile)

## Steps to perform in Cliq

### Create a New Channel

1. Login to [Cliq](https://www.zoho.com/cliq/login.html)
2. Click the **'+'** icon and then click on **Create a Channel.** (You can also use Channels that you have created already)

![cliq-create channel](https://www.manageengine.com/network-monitoring/how-to/images/opm-cliq-1.png)

3. Enter Channel details and save it.

### Generate Webhook token

1. Click on the **Profile icon** on the top right
2. Select **Bots and Tools**

![cliq-webhook token](https://www.manageengine.com/network-monitoring/how-to/images/opm-cliq-2.png)

3. Click on **Webhook Tokens**

![webhook token](https://www.manageengine.com/network-monitoring/how-to/images/opm-cliq-7.png)

4. Click on **Generate New Token** and select one (e.g., Token1)

![cliq-New token](https://www.manageengine.com/network-monitoring/how-to/images/opm-cliq-3.png)

### Obtain the Webhook URL

1. Click **Get Webhook URL**
2. Choose the Channel that you had created earlier/an existing Channel to receive alerts
3. Copy the generated Webhook Endpoint

![get-webhook url](https://www.manageengine.com/network-monitoring/how-to/images/opm-cliq-4.png)

## Steps to perform in OpManager

### Configure Custom Integration in OpManager

1. Go to **Settings → General Settings → Integrations → New Custom Integration**
2. Fill in the following:
   1. **Integration Type:** Chat
   2. **Method Type:** POST
   3. **URL:** (Paste the copied Webhook Endpoint URL)
   4. **Data Type:** Raw
   5. **Payload Type:** JSON
   6. **Timeout:** 25
   7. **Body Content:**

```json
{
  "text": "OpManager Alert- $message"
}
```

![configure custom integration](https://www.manageengine.com/network-monitoring/how-to/images/opm-cliq-8.png)

3. Click **Save**, then click **Configure Now** to set up notification profile

**Note**: You can test your connection by clicking on **Test Action**

### Associate a Notification Profile

1. You will be redirected to the Notification Profile screen
2. Click **Custom Integration** and choose **Cliq**

![notification profile](https://www.manageengine.com/network-monitoring/how-to/images/opm-cliq-6.png)

3. Learn more about configuring [criteria](https://www.manageengine.com/network-monitoring/help/configuring-notifications.html#criteria-notifications), [devices](https://www.manageengine.com/network-monitoring/help/configuring-notifications.html#select-devices), and [time window](https://www.manageengine.com/network-monitoring/help/configuring-notifications.html#applying-time-window) in notification profiles [here](https://www.manageengine.com/network-monitoring/help/configuring-notifications.html?custom_integration_cliq).
4. Click **Save**.

## Verifying the Integration

Trigger a real-time alert in OpManager, then log in to your Cliq interface to verify that the triggered alert has been posted in your Cliq channel.

![notification profile](https://www.manageengine.com/network-monitoring/how-to/images/opm-cliq-10.png)

[Know more about OpManager integrations](https://www.manageengine.com/network-monitoring/integration.html?custom_integration_cliq)

[Know more about dynamic variables used in request bodies](https://www.manageengine.com/network-monitoring/help/workflow-variables.html?custom_integration_cliq)