# VeloCloud SD-WAN Monitoring in OpManager

OpManager's SD-WAN monitoring capability delivers end-to-end visibility into the health, availability, and performance of your VeloCloud SD-WAN environment. Edge devices, paths, and WAN links can all be tracked in real time, enabling you to maintain optimal network performance and minimize downtime.

- [Discovering VeloCloud SD-WAN devices](#discovering)
- [Viewing the SD-WAN snapshot page](#snapshot)
- [Monitoring SD-WAN devices](#devices)
- [Managing SD-WAN paths](#paths)
- [Managing WAN Links](#wan-links)
- [Decommissioning SD-WAN devices](#decommissioning)
- [Rediscovering SD-WAN devices](#rediscovery)
- [Generating advanced reports](#reports)

## Discovering VeloCloud SD-WAN devices

Follow the steps below to add and begin monitoring your VeloCloud SD-WAN devices in OpManager:

- Go to **Settings** → **Discovery** → **Add SD-WAN**.
- Under **Device Model**, choose **VeloCloud SD-WAN** from the drop-down menu.
- Provide the IP address or hostname of the SD-WAN controller in the **Device Name / IP Address** field.
- Pick the relevant SD-WAN credentials (Username and Password or API Key) from the drop-down, or select **Add Credentials** to configure a new set, then click **Fetch Enterprises**.
- From the **Select Enterprise** drop-down that populates, choose the appropriate enterprise.
- Optionally, expand **Advanced Settings** and assign an SNMP credential to enable collection of additional performance metrics.
- Click **Add Device** to begin the discovery process.

When discovery completes, OpManager automatically brings the edge devices, paths, and WAN links into its inventory for ongoing monitoring.

![VeloCloud network monitoring in OpManager - Overview](https://www.manageengine.com/sites/meweb/images/network-monitoring/images/velocloud-1.png)

## Viewing the SD-WAN snapshot page

The snapshot page offers a unified view of your discovered VeloCloud SD-WAN device along with its key performance data.

To access the snapshot page:

- Navigate to **Inventory** or **Network**.
- Select the desired SD-WAN device.

The snapshot page displays:

- **Basic Device Details** - Core attributes including IP address, DNS name, device type, category, vendor, and polling interval.
- **Status & Availability** - Current device state alongside availability percentage, packet loss, and response time metrics.
- **SD-WAN Summary** - A top-level count of appliances, tunnels, and WAN links associated with the device.
- **Availability Timeline** - A day-view chart reflecting Up, Down, On Maintenance, and related states over time.
- **Recent Alarms** - Any currently open alarms tied to the device.

![VeloCloud network monitoring in OpManager - Dashboard view](https://www.manageengine.com/sites/meweb/images/network-monitoring/images/velocloud-2.png)

## Monitoring SD-WAN devices

The **Devices** tab on the snapshot page lists all edge devices found during discovery.

The following details are shown for each edge device:

- **Host Name** - The assigned name of the edge device.
- **Device Model** - The underlying hardware or virtualization platform (e.g., kvm).
- **Device State** - Current operational condition of the device (e.g., Active, Degraded, Offline).
- **Serial Number** - The manufacturer-assigned identifier for the device.

![VeloCloud network monitoring in OpManager - Device details](https://www.manageengine.com/sites/meweb/images/network-monitoring/images/velocloud-3.png)

## Managing SD-WAN paths

Paths are virtual links that connect SD-WAN edge devices to remote endpoints such as Gateways. Keeping tabs on path performance helps guarantee consistent and efficient data delivery across your network.

### Performing path actions:

Using the **Actions** button at the top-right of the Paths tab, you can:

- Define performance thresholds and configure alert rules for path metrics.
- Bulk manage or unmanage path endpoints.
- Suppress or clear alarm suppression as needed.
- Adjust thresholds and pull up performance graphs for individual paths.

### Viewing path details:

Navigate to the **Paths** tab from the SD-WAN snapshot page. The Paths section displays the following key metrics:

- **Appliance** - The edge device on which the path's local endpoint resides.
- **Tunnel Endpoints** - The two endpoints; source and destination, that the path connects.
- **State** - Reflects whether the path is Stable, Degraded, or Down.
- **Latency (ms)** - Round-trip delay across the path in milliseconds.
- **Packet Loss (%)** - Share of packets dropped during transmission.
- **Jitter (ms)** - Degree of fluctuation in packet delivery timing.

![VeloCloud network monitoring in OpManager - Performance metrics](https://www.manageengine.com/sites/meweb/images/network-monitoring/images/velocloud-4.png)

## Managing WAN Links

WAN links are the physical or virtual interfaces through which SD-WAN edge appliances connect to the broader network. Tracking their status helps maintain steady connectivity throughout your deployment.

### Performing WAN link actions:

Via the **Actions** button on the WAN Links tab, you can:

- Bulk manage or unmanage WAN links.
- Toggle alarm suppression on or off for selected links.

### Viewing WAN link details:

Select the **WAN Links** tab from the device snapshot page to view:

- **Interface** - The identifier of the WAN-facing interface on the edge device.
- **Appliance** - The edge device to which the WAN link belongs.
- **State** - The link's current status (e.g., Stable, Unstable, Down).
- **IP** - The IP address bound to the WAN interface.

![VeloCloud network monitoring in OpManager - Alerts and thresholds](https://www.manageengine.com/sites/meweb/images/network-monitoring/images/velocloud-5.png)

## Decommissioning SD-WAN devices

When a VeloCloud SD-WAN device is being retired or has reached End of Life (EOL):

- Set the device to **Unmanaged** within OpManager.
- A decommissioning alert will fire automatically, informing administrators of the change.

This keeps your inventory clean and reflective of your active infrastructure.

**Note:** Removing a device from OpManager will also permanently delete all paths and WAN links associated with it.

## Rediscovering SD-WAN devices

Use rediscovery to sync OpManager with any hardware changes, interface modifications, or configuration updates on a VeloCloud device:

- Open the relevant device snapshot page.
- Click the menu icon in the top-right corner and choose **Rediscover Device**.
- Select an existing credential or add a new one.
- Click **ReDiscover Now**.

OpManager will pull updated device data and revise its inventory records to reflect the latest state.

## Generating advanced reports

The Advanced Report feature in OpManager lets you build tailored reports using VeloCloud SD-WAN performance data. To get started:

- Navigate to **Reports** → **OpManager** → **Advanced Report**.
- Select **Create New Report** from the top-right corner.
- Set the Module Type to **SD-WAN**.
- Apply any filters, performance monitors, and grouping preferences.
- Save and run the report.

[Click here](https://www.manageengine.com/network-monitoring/help/advanced-report.html) for the steps on building advanced reports in OpManager.