# How to Integrate OpManager with ServiceDesk

OpManager integrates with ManageEngine ServiceDesk (SDP) and ServiceDeskPlus MSP (SDP MSP) via API. This integration allows technicians to log critical alarms raised in OpManager as tickets in ServiceDesk and track those tickets while maintaining ITIL standards.

## 1. Generating Technician key in ServiceDesk Plus

- Login to ServiceDesk Plus UI.
- Click on the username on the top right and select the API Key Generation option.
- In the popup window, select from either of the two options — **Never Expires** or **Expires on**. Select the expiration date for the API key if the latter is chosen and click **Generate**.
- The API key is now generated and you can copy the key to a notepad for future reference.

## 2. Generating Technician key in ServiceDesk Plus MSP

- Login to ServiceDesk Plus MSP UI.
- Select the username option in the top right corner and select the API Key Generation option.
- A popup window with two options — **Never Expires** or **Expires on** — will appear. Select either one. Make sure that you set an expiration date in case the latter option is chosen and click **Generate**.
- The API key is successfully generated.

## Related Products

- [Network Monitoring](https://www.manageengine.com/network-monitoring/?relPrd)
- [Bandwidth Monitoring & Traffic Analysis](https://www.manageengine.com/products/netflow/?relPrd)
- [Network Configuration Management](https://www.manageengine.com/network-configuration-manager/?relPrd)
- [Switch Port & IP Address Management](https://www.manageengine.com/products/oputils/?relPrd)
- [Firewall Management](https://www.manageengine.com/products/firewall/?relPrd)
- [Network Monitoring Software for MSPs](https://www.manageengine.com/network-monitoring-msp/?relPrd)
- [IT Operations Management](https://www.manageengine.com/it-operations-management/)
- [Application Performance Monitoring](https://www.manageengine.com/products/applications_manager/?relPrd)