# ManageEngine OpManager: How-tos

## General

### Q. How to move OpManager from trial to production server?

**A.** If you plan to take the trial installation as it is to production, all you need to do is register the license. Click the **Register** link on the top right corner in the Web console, browse and select the license file that you received from us and get going.

If you are planning to move the trial onto a new server to host it in production, follow these steps:

1. Stop the trial edition.
2. Backup the data.
3. Install OpManager on the production server.
4. Register it using the license procured.
5. Stop OpManager.
6. Restore the backed-up data.
7. Start OpManager.

**Note:**

- The procedure is same to move even your registered installation from one server to another.
- The procedure is same for migrating from 32 bit to 64 bit OS and vice versa.

### Q. How to upgrade OpManager to the latest service packs or hot fixes?

**A.** Fill in the form in the link given below:

[https://www.manageengine.com/network-monitoring/service-packs.html](https://www.manageengine.com/network-monitoring/service-packs.html)

After you register, your Annual Maintenance Support contract is validated. If your AMS is active, an email is sent to you with the service pack/upgrade pack link and the steps to apply the same. In case you don't have a valid AMS, you will be directed to the Sales team to renew the AMS, following which the service pack is provided.

### Q. How to enable/disable SSL in OpManager?

**A. Steps to enable or disable SSL in OpManager:**

For OpManager build 8050 and above:

1. Open a CMD prompt and go under `/OpManager/bin`.
2. Execute:
   ```
   ssl_gen.bat -f Enable
   ```

This will enable the self-signed SSL certificate for OpManager. The web client can be accessed on the same port number with `https://`.

**To disable SSL:**

1. Open a CMD prompt and go under `/OpManager/bin`.
2. Execute:
   ```
   ssl_gen.bat Disable
   ```

(It is not required to use `-f` while disabling SSL.)

This will disable the self-signed SSL certificate for OpManager. The web client can then be accessed with `http://`.

For builds older than 8050 (Apache removed in build 8050):

1. Stop OpManager Service.
2. Ensure the services window (`services.msc`) is closed.
3. Invoke `OpManagerService.bat -r` from `OpManager[home]\bin`.
4. Rename the `apache` folder under OpManager home.
5. Download and extract:
   - [Third Party SSL Steps.pdf](https://www.manageengine.com/network-monitoring/for-upload/Third-Party-SSL-Steps.pdf)
   - [NetFlow_ssl.zip](https://www.manageengine.com/network-monitoring/for-upload/NetFlow_ssl.zip)
   - [apache_linux.zip](https://www.manageengine.com/network-monitoring/for-upload/apache_linux.zip)
   - [apache.zip](https://www.manageengine.com/network-monitoring/for-upload/apache.zip)
6. Execute `ssl_gen.bat`.
7. Run:
   ```
   OpManagerService.bat -i
   ```
8. Start OpManager server.

Access using:

```
https://IPAddress:PortNumber
```

### Q. How to remove the Intro tab in OpManager?

**A:** You will mostly need this tab during evaluation. To remove it:

1. Connect to DB:
   ```
   mysql.exe -u root -P 13306 OpmanagerDB
   ```
2. Execute:
   ```
   update panelprops set attribvalue='false' where nodeid='opmintro' and attribname='tab';
   ```
3. Logout and login.

### Q. How to migrate OpManager DB from one SQL to another?

**A:**

1. Stop OpManager server.
2. Backup using `BackupDB.bat` from `OpManager\bin\backup`.
3. Go to:
   ```
   Start → Programs → ManageEngine OpManager → DB Manager → DB Configuration
   ```
4. Select MSSQL and configure:
   - DB Host
   - Port (default 1433)
   - Username/Password (preferably `sa`)
5. Start and stop OpManager once.
6. Restore using:
   ```
   RestoreDB.bat "D:\backup\Backup_file.zip"
   ```
7. Start OpManager.

### Q. How to configure Radius Server Settings?

Go to **Settings → General Settings → User Management** and enter the details:

![How to configure radius server settings in OpManager?: User management page](https://www.manageengine.com/network-monitoring/images/radius.png)

- **Server IP**
- **Authentication Port** (Normally 1812)
- **Server Secret**
- **Protocol** (PAP/CHAP/MSCHAP/MSCHAP2)
- **Authentication Retries**

---

## Credentials

### Q. How to configure SNMP V3 credentials for discovery?

**A.** SNMPv3 is a user-based security model providing authentication and encryption.

Configure:

1. Name
2. Description
3. User Name
4. Context Name
5. SNMP Port
6. Authentication (MD5 or SHA)
7. Encryption (DES or AES-128)

**Note:** Authentication must be configured before encryption.

---

## Discovery

### Q. How to import devices from CSV file for discovery?

1. Create a CSV file with:
   - DeviceName/IP (mandatory)
   - DisplayName
   - Device Type
2. Go to **Settings → Discovery → CSV File Import**.
3. Browse and load file.
4. Map fields.
5. Click OK and proceed.

### Q. How to discover a select range of devices?

1. Go to **Settings → Discover Devices**.
2. Choose **IP Range**.
3. Enter Start IP and End IP.
4. Select Netmask.
5. Choose credentials.
6. Click Discover.

---

## Inventory

### Q. How to configure poll interval for availability monitoring?

1. Go to **Inventory → Device Snapshot**.
2. Click **More**.
3. Click **Availability Monitoring**.
4. Configure **Poll Interval**.
5. Click **Save**.

![Poll interval - availability monitoring](https://www.manageengine.com/network-monitoring/images/Poll-interval-availability-monitoring.PNG)

---

## Monitoring

### Q. How can I add a custom WMI monitor?

1. Go to **Settings → Performance Monitors**.
2. Click **Add Monitor → WMI**.
3. Select device and credentials.
4. Choose WMI class.
5. Select counters and instances.
6. Click **Save**.

Each instance creates a separate monitor.

---

## Security

### Q. How to Regenerate SSL?

Go to **Settings → General Settings → Security Settings** and click edit next to **SSL Certificate Details**.

Follow instructions here:

[https://www.manageengine.com/network-monitoring/help/enabling-https-configuration.html](https://www.manageengine.com/network-monitoring/help/enabling-https-configuration.html)

---

## Alarms

### Q. How to configure Alarm Escalation Rules?

**Prerequisite:** Configure mail server.

1. Go to **Settings → Configuration → Alarm Escalation Rules**.
2. Click **Add Rule**.
3. Provide:
   - Rule Name
   - Severity
   - Devices
   - Time window
   - Email/SMS details
4. Click **Save**.

### Q. How to suppress an alarm?

**Device-specific:**

1. Go to **Inventory → Device Snapshot**.
2. Click menu icon.
3. Click **Suppress Alarms**.
4. Set duration.

---

## Maps

### Q. How to configure Zoho/Google maps?

- Zoho Maps: Available out of the box.
- Google Maps: Requires API key.

Instructions:

[https://www.manageengine.com/network-monitoring/help/google-maps.html](https://www.manageengine.com/network-monitoring/help/google-maps.html)

---

## Reports

### Q. How to schedule a report from Reports page?

**Prerequisite:** Mail Server configured.

1. Go to **Reports → OpManager**.
2. Open report.
3. Click **More Actions → Schedule This**.
4. Enter:
   - Schedule Name
   - Email ID
   - Devices
   - Period
   - Format
5. Click **Save**.

---

## Notifications

### Q. How to add custom fields to the Notification Profile message and subject?

1. Go to **Settings → Notifications → Add Profile**.
2. Choose notification type.
3. In variables dropdown, select under **CustomFields for Devices**.
4. Follow instructions:

[https://www.manageengine.com/network-monitoring/help/configuring-notifications.html](https://www.manageengine.com/network-monitoring/help/configuring-notifications.html)

---

## Root Cause Analysis

### Q. How to create a new RCA Profile?

1. Go to **Alarms → Root cause analysis**.
2. Click **Create RCA Profile**.
3. Select module:
   - Devices
   - URLs
   - Groups
4. Move entities to **Selected Entities**.
5. Click Next.

---

## Templates

### Q. How to apply a Windows service monitor to several devices?

1. Go to **Settings → Configuration → Quick Configuration Wizard**.
2. Select **Add a new service monitor to several devices**.
3. Choose Windows service monitor.
4. Select service.
5. Select devices.
6. Click Finish.

---

If you still have questions about OpManager, feel free to raise a support request:

[https://www.manageengine.com/network-monitoring/support.html](https://www.manageengine.com/network-monitoring/support.html)