# Simplify Incident Management with OpManager TOPdesk Integration

Automatically create **incidents** from real-time alerts and eliminate manual ticket creation.

- Seamless IT Service Management integration
- Faster issue resolution
- Real-time incident creation

![TOPdesk](https://www.manageengine.com/sites/meweb/images/network-monitoring/images/opm-top-1.webp)

## Streamline network monitoring and IT service management with TOPdesk

Enhance IT efficiency with the Opmanager TOPdesk integration. Convert network alerts to incidents in TOPdesk to reduce manual effort, for faster incident response, and streamline IT service management. This integration helps fast-track troubleshooting with real-time monitoring.

## OpManager's TOPdesk integration capabilities

### Automatic incident creation and tracking

Configure the TOPdesk integration in OpManager to automatically convert alarms into incidents when devices go down or breach thresholds. The corresponding TOPdesk incident ID is logged in the Alarm's Notes tab, enabling instant visibility and lifecycle tracking.

- Eliminate manual ticket logging
- Track incidents without switching tools
- Configurable incident creation

![Feature 1](https://www.manageengine.com/sites/meweb/images/network-monitoring/images/top-desk-1.webp)

### Streamline enterprise incident management

Network monitoring with effective IT service management to reduce manual processes and speed up incident resolution. With this ITSM integration, OpManager helps teams respond faster, streamline workflows, and minimize downtime through efficient incident management.

- Automated incident workflows
- Accelerated response times
- Enhanced operational efficiency

![Feature 2](https://www.manageengine.com/sites/meweb/images/network-monitoring/images/top-desk-01.webp)

### Effortless field value synchronization

Tailor incident creation by mapping OpManager fields to TOPdesk. The integration allows newly added values in TOPdesk fields to be synchronized with the corresponding fields in the OpManager Notification Profile, eliminating the need for manual updates.

- Custom field mapping
- Sync newly added TOPdesk field values
- Up-to-date notification profile values

![Feature 3](https://www.manageengine.com/sites/meweb/images/network-monitoring/images/top-desk-2.webp)

## Benefits of integrating OpManager with TOPdesk

### Reduce manual effort

Avoid repetitive ticket creation by automatically converting OpManager alarms into TOPdesk incidents. When an alarm is reopened, you can choose to either reopen the existing incident or create a new one, helping streamline incident management while reducing manual effort.

### Speed up incident resolution

Automatically send critical alerts from OpManager to TOPdesk whenever a device goes down or a threshold is breached. Instant incident creation helps service desk teams respond faster and keep downtime to a minimum.

### Improve IT service efficiency

Provide IT service teams with complete alarm details when incidents are created, helping them prioritize issues, streamline workflows, and resolve incidents more effectively.

### Contextual incident remediation

Connect network monitoring with IT service management to ensure every critical alert is tracked, improve collaboration between operations and support teams, and maintain end-to-end visibility throughout the incident lifecycle.

## Why teams choose us

Purpose-built for IT operations teams who need depth without complexity.

### Single-pane visibility

See every device, every metric, from one console.

### 10-minute setup

Auto-discovery and built-in templates get you monitoring fast.

### Enterprise-grade scale

Proven at networks of 10K+ devices, 200+ vendors.

### On-prem or cloud

Self-hosted or cloud — same product, same depth.

## Frequently Asked Questions

Find answers to common questions about our platform and services.

### Does OpManager require custom development to integrate with TOPdesk?

No. OpManager provides a native TOPdesk integration that can be configured directly from the product without any hassle. Users can also configure TOPdesk via custom integrations.

## Resources to dig deeper

### The technical playbook for deploying agentic AI in production ITOps

From alerts to action: How agentic AI will change your ITOps

### Guide

[Configure OpManager TOPdesk integration](https://www.manageengine.com/network-monitoring/help/opm-topdesk-integration.html?opm-topdesk-integration)

### Video

[Integrations in OpManager](https://youtu.be/xpo83kZpCeQ?si=jA01bSh4_49Ob28B)