OpManager Installation Guide



System Requirements

# of devices/interfaces Processor RAM Free Hard Disk Supported Operating System
Up to 50 devices or 300 Interfaces
1.7 GHz
1 GB
40 GB

Windows: 2003 Server, Vista, 2000 professional +SP4, XP Professional

Linux: RedHat 7.x and above, Debian 3.0, Suse, Fedora & Mandrake

Up to 300 devices or 2000 Interfaces
3.4 GHz
2 GB
Up to 1000 devices or 5000 interfaces
2 * 3.4 GHz
4 GB
80 GB
More than 1000 device or 5000 interfaces
4 * 3.4 GHz
8 GB

Supported Browsers: Firefox 2.0 or above and IE 6.0 or above.

Installing on Windows

Steps to install:

  1. Download OpManager for Windows.
  2. Execute the downloaded OpManager.exe to install and follow the instructions in the installation wizard.
  3. Click Next to begin the installation process. Go through the license agreement and click Yes to proceed to the next step.
  4. In the subsequent steps of the wizard, select the OpManager Edition (30day trial or Free), language and the directory to install OpManager. Proceed to the next step.
  5. If you want to install OpManager as Windows service, select Install OpManager as service option and proceed to the next step.
  6. Select the Program folder to add the OpManager shortcuts and click Next.
  7. Specify the port number to run OpManager Web Server and click Next.
  8. Register for technical support by supplying your contact information such as name, email id etc.
  9. Verify the installation details and click Next.
  10. Select the Server  Mode i.e., Primary or Standby server and click Next.
    1. If selected as Standby, then enter the Primary webserver host, port and login details and complete the installation.
  11. Select the database. OpManager supports both, MySql and MSSQL as database and click Next.
  12. Click Finish to complete the installation process.

Note:

Enabling ICMP Ping requests in Windows Vista

  1. From the Control Panel choose System and Maintenance.
  2. Click on Administrative Tools.
  3. Select Windows Firewall with Advanced Security.
  4. Click on Inbound Rules then right click on it and choose New Rule
  5. Click on the Custom radio button and click Next
  6. Click on All programs and click Next
  7. Set the Protocol Type to ICMPv4 and click the Customize… button
  8. Select Specific ICMP types, enable Echo Request and click on the OK button
  9. Click Next.
  10. Verify if Any IP addresses is selected two times and click on the Next button.
  11. Verify if the Allow the connection radio button is selected and click Next
  12. Verify that all three rules (Domain, Private and Public) are enabled and click Next
  13. Specify a Name, perhaps a Description and click Finish
  14. Verify if this new rule now is Enabled and close all open windows

ICMP requests are now allowed to flow via the firewall.

Installing OpManager on Linux

Before installing OpManager in a Linux server, please verify whether the following packages are installed in it:

  1. Following X library packages are required to be installed in Linux machines (RedHat, Suse, Debian, Fedora, Mandrake) to load the Web client pages:

    XFree86
    XFree86-libs
    XFree86-base-fonts
    XFree86-xfs
    fontconfig
    freetype-devel
    compat-libstdc++
    XFree86-compat-libs
    compat-libs

  2. If OpManager is installed in Debian machines, make sure that the iputils-ping package is installed.

    This is required because OpManager uses the options of the Ping command provided by the iputils-ping package. Debian OS has two different packages, netkit-ping (installed by default) and iputils-ping. If iputils-ping package is not installed, then OpManager will not be able to ping any of the managed devices and also itself and hence reports the status of all devices to be down.

Now, to install OpManager on Linux machines, follow the steps given below:

  1. Download OpManager for Linux .
  2. Login as root user.
  3. Assign the executable permission to the downloaded file using the following command:
    chmod a+x OpManager.bin
  4. Execute ./OpManager.bin. The installation wizard pops up.
  5. Click Next to begin the installation process. Go through the license agreement and proceed to the next step.
  6. In the subsequent steps of the wizard, select the OpManager Edition (Professional or Free), language, the directory to install OpManager, and the port number to run OpManager Web Server. Proceed to the next step.
  7. Verify the installation details and click Next.
  8. Click Finish to complete the installation process.

It is recommended to install OpManager in the opt folder. By default, OpManager is installed in the /opt/AdventNet/ME/OpManager directory.

If you choose a different directory (outside opt), perform the following steps before starting the server:

  1. Execute the command chmod -R 755 <OpManager Home>.  You should specify the absolute path for <OpManager Home> in this command.
  2. Then execute the command chmod 755 <directory_name> for each of the directory in the absolute path including root directory.
  3. Select the port number to run OpManager Web Server. Proceed to the next step.
  4. Verify the installation details and click Next. This installs the product in your system.
  5. Click Finish to complete the installation process.

Uninstalling OpManager

  1. To uninstall from a Windows machine, try Start > Programs > ManageEngine OpManager > Uninstall OpManager.
  2. To uninstall from a Linux machine, execute the command ./uninstaller.bin from the /bin/_uninst directory under OpManager installation.

Upgrading OpManager

Different types of OpManager upgrades are periodically released. These include Service Packs, Upgrade Packs, Hot Fixes, and Migration Packs.

Following is the URL where the latest upgrades are hosted for download:

https://www.manageengine.com/products/opmanager/service-packs.html

  1. Shut down OpManager. If OpManager is running as a Windows service, stop the service from Control Panel > Services window. Take a backup of the data and configurations in OpManager.
  2. Take a backup of the data and configurations in OpManager.
  3. Make sure all the processes that are running in the system are killed. Open "Task Manager" and ensure that there are no java, mysql, apache processes are running. Also terminate if any anti-virus software is running.
  4. Open the Update Manager tool
    For Windows installations:
    Click Start > Programs > ManageEngine OpManager > Update Manager.
    For Linux installations: Execute the script /bin/UpdateManager.sh
    [If the Update Manger UI does not open, then click here to upgrade via console mode]
  5. Click Install and then click Browse to select the upgrade pack file (file with.ppm extension).
  6. Click Finish. This installs the service pack for OpManager.
  7. Start OpManager Server.

Reverting Upgrades

It is recommended not to revert any patches using the same open instance of UpdateManager. Exit UpdateManager if open and invoke again to revert the applied patches. Here are the steps to revert:

  1. Shut down OpManager. If OpManager is running as a Windows service, stop the service from Control Panel > Services window.
  2. pen the Update Manager tool
    For Windows installations:
    Click Start > Programs > ManageEngine OpManager > Update Manager.
    For Linux installations:
    Execute the script /bin/UpdateManager.sh
    [If the Update Manger UI does not open, then click here to upgrade via console mode]
  3. Select the ppm file to be uninstalled from the Installed Service Pack list and click Uninstall. This will uninstall the service pack for OpManager.
  4. Start OpManager Server.

Use Cases

The following use cases help you to confirm the flawless working of OpManager post upgrade:

Refer to the Quick Start Guide to help you get started with configuring OpManager to monitor your network. Feel free to drop a line to us at our Support Portal incase of any queries or clarifications.


OpManager - Network Monitoring Software
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