News

ManageEngine Desktop Central Integrates with Zendesk Inc.

Brings Endpoint Management Capabilities, Including Remote Control, to Popular Help Desk

  • Lets technicians manage assets directly from Zendesk console
  • Improves troubleshooting time for hardware and software requests
  • Download the Desktop Central app at http://ow.ly/6yeX30grFHm

PLEASANTON, Calif. - November 09, 2017 - ManageEngine, the real-time IT management company, today announced it has integrated its endpoint management application, Desktop Central, with Zendesk’s help desk platform, Zendesk SupportTM. Available immediately, this integration will assist users of Zendesk, one of the largest providers of help desk software in the world, to seamlessly resolve their IT issues and perform system management tasks - all from the same console.

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The Desktop Central-Zendesk integration fills the gaps found in help desks today by improving their overall visibility and control as well as reducing service restoration times. IT support staff tend to spend a lot of time tackling service requests and trouble tickets for hardware and software assets. Being able to manage assets and troubleshoot remotely will allow Zendesk users to concentrate on resolving issues faster.

"Our integration with Zendesk will further improve the ITSM ecosystem and provide users with better tools to reduce their ticket turnaround time," said Mathivanan Venkatachalam, director of product management at ManageEngine. "With the growing number of help desk tools being adopted today, it's imperative that we give technicians the means to manage endpoints from one platform."

Integrated Endpoint Management Features

Desktop Central automates regular desktop management routines like installing patches, distributing software, etc. The Desktop Central-Zendesk integration comes with an entire gamut of enterprise IT management features that save time and boost productivity for Zendesk users, empowering them to improve customer engagement. With this integration, Zendesk users can:

  • Deploy software directly from software request tickets
  • Take control of computers remotely for quick troubleshooting
  • Keep their network safe with automated patch management
  • Manage inventory, organize licenses, and track software and hardware assets
  • Perform system management tasks remotely, including shutting down and waking up remote machines

In addition to Zendesk, Desktop Central integrates with three other help desk tools: ServiceNow, ServiceDesk Plus and Spiceworks.

Availability

The Desktop Central-Zendesk integration is available immediately as a free app, which existing Desktop Central users may download from the Zendesk Apps Directory at https://www.zendesk.com/apps/support/desktop-central/. Users who are new to Desktop Central will find integration directions at https://www.manageengine.com/products/desktop-central/desktop-central-zendesk-integration.html.

About Desktop Central

Desktop Central is a unified endpoint management solution that helps in managing thousands of servers, desktops and mobile devices from a central location. It automates the complete desktop and mobile device management life cycle, ranging from a simple system configuration to complex software deployment. Used by more than 6,000 customers around the globe, it helps businesses cut costs on IT infrastructure, achieve operational efficiency, improve productivity and combat network vulnerabilities. For more information, visit www.manageengine.com/products/desktop-central.

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com.

About ManageEngine

ManageEngine is bringing IT together for IT teams that need to deliver real-time services and support. Worldwide, established and emerging enterprises - including more than 60 percent of the Fortune 500 - rely on our real-time IT management tools to ensure tight business-IT alignment and optimal performance of their IT infrastructure, including networks, servers, applications, desktops, and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Singapore, Japan, and China. For more information, please visit buzz.manageengine.com; follow the company blog at blogs.manageengine.com, on Facebook at www.facebook.com/ManageEngine, and on Twitter @ManageEngine.

Media Contact:

Avinash Kagava
ManageEngine
avinash.kagava@zohocorp.com
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