ManageEngine Site24x7 Unveils OpenAI Observability Integration for Enhanced Performance Monitoring

Enabling Businesses with Comprehensive Visibility into OpenAI Usage, Cost, and Performance Metrics for Improved Performance and User Experience

  • Track OpenAI calls and collect metrics in real time
  • Track prompts and responses and get billed only for the volume of data collected
  • Users can sign up for a Site24x7 trial using the link:

DEL VALLE, Texas — July 12, 2023 — ManageEngine, the enterprise IT management division of Zoho Corporation, today announced that it has added OpenAI observability as a native capability to Site24x7, its comprehensive cloud-based observability platform. The offering enables application owners to monitor the utilization of different OpenAI models seamlessly while tracking real-time performance and cost metrics — all within a unified view. This powerful capability empowers businesses to leverage the potential of emerging AI technologies, such as OpenAI's ChatGPT, to drive innovation and achieve their strategic objectives while being cost-conscious.

As organizations increasingly embrace OpenAI's latest generative AI model and explore the potential of ChatGPT across multiple teams, gaining a comprehensive understanding of user interactions with GPT-powered applications becomes crucial. This understanding enables the identification of valuable opportunities to optimize models and enhance user experiences. Additionally, closely monitoring API usage and token consumption becomes essential to managing costs and enhancing overall application performance.

"As the demand for OpenAI's GPT-4 model continues to soar, companies are compelled to reimagine and revamp their existing service landscapes to enhance the user experience," said Srinivasa Raghavan, director of product management for Site24x7. "Observability emerges as a transformative force, empowering companies to get the most out of GPT. Our commitment to enabling organizations using GPT APIs is reflected in our efforts to provide effortless setup and cost and performance monitoring. We aim to ensure that efficiency and effectiveness remain at the forefront of our AI-driven IT operations management solution."

The Site24x7 OpenAI Observability module automatically tracks and analyzes various metrics related to OpenAI usage, such as token usage, latency and errors. It is easy to integrate in applications that use OpenAI modules and leverage the platform's built-in alerting system to take quick actions on malfunctions.

About Site24x7

Site24x7 empowers IT operations and DevOps teams with AI-powered performance monitoring and cloud spend optimization. Its broad capabilities help quickly troubleshoot problems with the end-user experience, applications, servers, public clouds, and network infrastructure. Site24x7 is a cloud offering from ManageEngine, which has offices worldwide, including in the Netherlands, United States, India, Singapore, Japan and China. For more information about Site24x7, please visit

About ManageEngine

ManageEngine is the enterprise IT management division of Zoho Corporation. Established and emerging enterprises—including 9 of every 10 Fortune 100 organizations—rely on ManageEngine's real—time IT management tools to ensure optimal performance of their IT infrastructure, including networks, servers, applications, endpoints and more. ManageEngine has offices worldwide, including in the United States, the United Arab Emirates, the Netherlands, India, Colombia, Mexico, Brazil, Singapore, Japan, China and Australia, as well as 200+ global partners to help organizations tightly align their business and IT. For more information, please visit, follow the company blog and on LinkedIn, Facebook, Instagram and Twitter.

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Ahana Vissa