If you have installed the product in any machine that runs an OS version lower than Windows 8 (Windows 7 SP1, Windows 2008 R2 SP1 & Windows 2008 SP1), please make sure that you have Microsoft .NET version 4 and PowerShell version 3 installed in your system.
To check if Microsoft .NET Framework is installed, open Command Prompt from Run. Enter the following command wmic product where "Name like 'Microsoft .Net%'" get Name, Version. Check the displayed version. If the version is below 4, install Microsoft .NET Framework 4 from here.
To check if PowerShell is installed, type PowerShell from Run. If PowerShell is installed, check for its version number by running the command $PSVersionTable. If the version is below 3 or if PowerShell is not installed, install PowerShell V 3.0 from here.
Note : For machines running Windows 8 and later, Microsoft .Net version 4 and PowerShell version 3.0 come pre-installed.
If Windows Azure Active Directory Module v1 (MSOnline) is not installed, you will not be able to generate any Azure reports such as users, groups, and license reports.
Prerequisite
Microsoft Online Services Sign-in Assistant is installed by default in the latest OS versions.
To check if this service is installed, run service.msc and check if the service 'Microsoft Online Services Sign-in Assistant' is installed. if it is not installed, download the module here.
Steps to download and install Windows Azure AD Module.
To check if this module is installed, open PowerShell and enter Get-Module -ListAvailable -Name MSOnline. This will list the module if it is installed. If it is not installed, download the module here :
Note: If you face any compatibility issue with the latest version of MsOnline module, uninstall the latest version and install the stable version of module from above links.
Refer this document for any help/information regarding installation of Azure AD module.
After installing the module, please restart the application.
Windows Azure AD v2 (AzureAD) module must be installed to generate reports and do management actions on Azure AD. Please follow the below mentioned steps with administrative rights:
You must be using 32 bit version of O365 Manager Plus. Windows Azure Active Directory Module v2 (AzureAD) must be installed to manage and generate reports on Azure Active Directory, which is not available in 32 bit version.
Hence follow the below mentioned steps,
Download and install O365 Manager Plus (64-bit)
To install Azure Active Directory Module v2 (Azure AD):
If Skype module is not installed, you will not be able to view any general or audit reports on Skype for Business.
Steps to download and install SkypeOnlineConnector Module.
To check if the module is installed, open PowerShell and enter Get-module -ListAvailable -Name SkypeOnlineConnector. This will list Skype Online Connector, if Skype module is installed. If it is not installed, download the module here.
Install the module.
After installing the module, please restart the application.
You must be using 32 bit version of O365 Manager Plus. Skype Online Connector must be installed to manage and generate reports on Skype, which is not available in 32 bit version.
Hence follow the below mentioned steps,
The product requires an active internet connection to interact and function as desired. Please make sure that your internet connection is active and stable.
To test the connectivity of your Office 365 environment using PowerShell, follow the steps listed here.
Make sure that the report corresponding to the graph can be generated without any issue for the specified number of days.
If the report cannot be generated, follow the troubeshooting tips listed based on the cause of error.
If the report can be generated but the graph in the dashboard does not mirror the values, contact support@o365managerplus.com .
Make sure that you have entered the correct user name and password.
Check if the user account is blocked. To check if an account is blocked, follow the steps listed here.
Run the Office365ManagerPlusTroubleshoot.ps1 script file
Note: <install-dir> here refers to the directory in which you have installed the O365 Manager Plus application.
Make sure that you have entered the correct user name and password.
Run the Office365ManagerPlusTroubleshoot.ps1 script file
Note: <install-dir> here refers to the directory in which you have installed the O365 Manager Plus application.
Please check if you can log in to the Office 365 portal with the user account.
Reset the account password and try again.
Please check if you can log in to the Office 365 portal with the user tenant.
Check if the user account is blocked. To check if an tenant is blocked, follow the steps listed here.
The error occurs when a PSSession can not be opened successfully.
Run the Office365ManagerPlusTroubleshoot.ps1 script file
Note: <install-dir> here refers to the directory in which you have installed the O365 Manager Plus application.
Run the Office365ManagerPlusTroubleshoot.ps1 script file
Note: <install-dir> here refers to the directory in which you have installed the O365 Manager Plus application.
Make sure that you have entered the correct user name and password.
The Office 365 authentication system may be not functioning properly. Please try again after some time.
Click Tenant Settings option found at the top right corner.
Choose the correct Azure cloud environment from Azure Environment drop-down.
Note: <install-dir> here refers to the directory in which you have installed the O365 Manager Plus application.
The following reports require Unified Audit Log to be enabled:
To enable collection of Unified Audit Log data, follow either of these two steps.
To generate audit reports for all operations, follow the steps listed below.
Note: <install-dir> here refers to the directory in which you have installed the O365 Manager Plus application.
Get-Mailbox -ResultSize unlimited |Set-Mailbox -AuditEnabled $true -AuditOwner Create,HardDelete,MailboxLogin,Move,MoveToDeletedItems,SoftDelete,Update -AuditAdmin Copy,Create,FolderBind,HardDelete,MessageBind,Move,MoveToDeletedItems,SendAs,SendOnBehalf,SoftDelete,Update -AuditDelegate Create, FolderBind, SendAs, SendOnBehalf, SoftDelete, HardDelete, Update, Move, MoveToDeletedItems
Set-Mailbox -Identity abc@microsoft.com -AuditEnabled $true -AuditOwner Create,HardDelete,MailboxLogin,Move,MoveToDeletedItems,SoftDelete,Update -AuditAdmin Copy,Create,FolderBind,HardDelete,MessageBind,Move,MoveToDeletedItems,SendAs,SendOnBehalf,SoftDelete,Update -AuditDelegate Create, FolderBind, SendAs, SendOnBehalf, SoftDelete, HardDelete, Update, Move, MoveToDeletedItems
Get-Mailbox -ResultSize unlimited |Set-Mailbox -AuditEnabled $true -AuditOwner Create,HardDelete,MailboxLogin,Move,MoveToDeletedItems,SoftDelete,Update -AuditAdmin Copy,Create,FolderBind,HardDelete,MessageBind,Move,MoveToDeletedItems,SendAs,SendOnBehalf,SoftDelete,Update -AuditDelegate Create, FolderBind, SendAs, SendOnBehalf, SoftDelete, HardDelete, Update, Move, MoveToDeletedItems
Identify the operations that you want to be audited from the underlined section and exclude the rest from the script.If any of the generated reports under users or mailboxes section do not contain information for certain individuals, then follow the steps listed below.
To rectify this, purchase more licenses or reassign licenses to accommodate the user by following the steps listed below:
This account has been blocked by the administrator.
Contact your administrator to login to O365 Manager Plus.
This message indicates that,
The data for this report is currently being generated in the background for some other report opted by you.
Or the data is already being generated in the background by some other user.
Note:
If the data generation was successful in either of the above mentioned cases, it will be updated automatically. Hence try switching to any other report and check the required report at a later time.
Click Tenant Settings option found at the top right corner.
Choose the correct Azure cloud environment from Azure Environment drop-down.
Run the Office365ManagerPlusTroubleshoot.ps1 script file
Note: <install-dir> here refers to the directory in which you have installed the O365 Manager Plus application.
This account has been blocked by the administrator.
Contact your administrator to login to O365 Manager Plus.
An Administrator has changed the password to your Office 365 account.
Login to Office 365 Portal and reset your password to login to ManageEngine O365 Manager Plus
Rest API based authentication must be enabled for MFA-enabled / Federated Help Desk Technician accounts.
Once enabled, users with MFA-enabled / Federated Accounts will be redirected to Office 365 portal for authentication to access O365 Manager Plus.
Click here to enable Rest API based authentication
The error occurs when a PSSession can not be opened successfully.
Make sure that you have entered the correct user name and password.
If the problem still persists, contact your administrator.
Make sure that you have entered the correct user name and password.
If the problem still persists, contact your administrator.
Make sure that the product is running in the standby server.
Ensure that firewall is disabled for the port in which the product is installed.
Steps to check whether a user account is blocked from logging in:
When the account is configured with a user who is not a global admin, the user tenant might not have permission to view all the details and will result in reports being generated with partial data.
If the problem persists, contact support@o365managerplus.com .