Unable to reach https://access.redhat.com/downloads

Problem

The download or deployment of Redhat patches fails with the error message - "Unable to reach https://access.redhat.com/downloads"

Cause

A certificate file named cacerts is required to login to the Red Hat portal. The cacerts file is a collection of trusted certificate authority (CA) certificates. This file resides in DesktopCentral_Server\lib\downloadTool. You will encounter this error if the cacerts file is not found in the specified location.

Resolution

You need to verify the following the steps mentioned below :

  1. Ensure the cacerts file is available in the specified location: DesktopCentral_Server\lib\downloadTool.
  2. You can download the cacerts file from here and place it in the location: DesktopCentral_Server\lib\downloadTool.

In case you are not able to troubleshoot the error, and the problem still persists, then contact support team with the Log files.