A ticketing system is a program that helps enterprises centrally manage their customer or staff queries in the form of service tickets. In privileged access control terms, a ticketing system is used by IT teams to address remote access needs by assigning a service ticket to the access request.
Granting internal employees and third-party vendors unlimited access to critical systems increases the risks of attackers getting unrestricted access to an IT network. Limiting privileged access with ticketing systems is an essential part of minimizing the risks of uncontrolled privileged access in your IT security workflows.
Access controls along with a ticketing system enable IT teams to:
PAM360 integrates with leading ticketing systems to automatically validate service requests related to privileged access. This integration ensures only users with a valid ticket ID can access the resources stored in PAM360 , which is especially helpful with managing third-party and insider access to the most critical endpoints.
Once integrated with a ticketing system, authorized users simply have to select the resource they need access to, specify the reason for access, and provide the corresponding ticket attribute. Before granting access, PAM360 will:
Apart from ticket ID and status, PAM360’s advanced settings let you define custom criteria and validate them with the ticketing system before granting access to passwords. PAM360 offers total flexibility to check for any parameter in the ticketing system, including any additional fields you add.
Out of the box, PAM360 integrates with:
If you're using any other ticketing system, you can integrate it with PAM360 by configuring your own custom implementation.
Refer to our help documentation for complete steps on configuring the integration with your preferred ticketing system.