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Troubleshooting

The Manage Agent page allows you to monitor and manage the installed agent.

Please check the following while troubleshooting the agent service.

  1. Check if the agent service is installed and running on the desired computer.

    • Under Configured File Servers, click on Manage to bring up the Manage Agent page.
    • Refresh the Agent Service table.
    • Check the Agent Service table.
    • If the service has stopped, start the service.

    (Note: The ADAudit Plus service account should be a member of the Domain Admins group in order to get the service status.)

  2. Check if the agent is able to communicate with the ADAudit Plus server.
    • Go to the Agent Communication table.
    • Refresh the Agent Communication table.
    • Check if communication is established.

Note:

  1. An RPC connection is required to sync configuration settings on the agent with the ADAudit Plus server.
  2. An HTTP connection needs to be established in order for the agent to forward event data to the ADAudit Plus server.
    1. If an error persists, test RPC and HTTP communication by clicking on the corresponding icons under Actions.
    2. If HTTP communication fails, open the machine on which the ADAudit Plus agent is installed, and connect to the ADAudit Plus server via a web browser. Enter ADAuditPlus_server_name:ADAuditPlus_running_port_number (eg. server_name:8081) in a web browser to connect to the ADAudit Plus server.
      • If you are unable to connect to the ADAudit Plus server, check the firewall settings (inbound and outbound) on the machine where the agent is installed.
    3. If communication is established, refresh the Agent Property table to check if the agent properties match the properties on the server.
      • If you are unable to refresh the Agent Property table check the Remote Registry Service status on the machine where the agent is installed, and if it has been stopped, start the service.
      • Also, refresh and check the Configuration Sync Details table to ensure that the most recent changes have been synced.
Manage Agent page

If the error persists, please contact support, and one of our technicians will help you resolve the issue.

For more information, visit
https://www.manageengine.com/products/active-directory-audit/.

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