ServiceNow integration

    Privileges required

    ADAudit Plus uses ServiceNow REST APIs to connect to your ServiceNow instance and create tickets in it. So, you will have to provide ADAudit Plus a ServiceNow user account which has any of the following privileges:

    • Admin privileges for your ServiceNow instance
    • Permission to create support tickets and invoke REST APIs in ServiceNow

    Configure ServiceNow in ADAudit Plus

    • Log in to your ADAudit Plus web console.
    • Navigate to the Admin tab>Configuration>Ticketing System Integration.
    • From the Ticketing Tool drop-down, select ServiceNow.
    • Enter the ServiceNow subdomain name or IP address. For example, if your domain name is abc123.service-now.com, then the subdomain name would be abc123.
    • Enter the Login Name and Password of a valid ServiceNow account.
    • Click Test and Save.
      • Overview