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Troubleshooting

Error messages and solutions

  • Connection refused: connect

    Issue: The proxy server is not running.

    Solution: Check the proxy server's running status. If it's running, configure it in ADAudit Plus' proxy setting.

  • Network is unreachable: connect

    Issue: The server that ADAudit Plus is installed on can’t connect to the internet.

    Solution: Check the server’s internet connection and provide internet connectivity if you haven’t done so already.

  • Unable to tunnel through proxy. Proxy returns "HTTP/1.1 407 Proxy Authentication Required."

    Issue: Although an authenticated proxy server is available, an unauthenticated setup is configured in the ADAudit Plus console.

    Solution: Configure the right username and password on the ADAudit Plus proxy setting page.

  • This request is throttled. Please try again after some time. CorrelationID: 185ff810-78f4-401f-a322-68a4e2ef41bb

    Issue: There is a sudden spike in the number of requests to Azure AD.

    Solution: The issue will be fixed automatically during the next event fetch schedule. There will be no loss of data due to this error. If you need to suppress the error message, run the query below and restart the ADAudit Plus service.

    update coudsystemparams set param_value='This request is throttled. Please try again after some time' where param_name='DISABLE_ALERT_FOR_STATUS'

  • Token not found: token is either invalid or expired

    Issue: The event fetch has been running for a long time.

    Solution: Click run-now. If it keeps throwing the same error, contact support.

  • Invalid_client.

    Issue: ADAudit Plus is trying to fetch events from the cloud directory via a deleted application.

    Solution: Check the status of the application's availability in Azure AD. If the application is available, contact support.

  • Provisioning layer initialization failed: The domain controller 'xxxx.xxx.com' is not available for use at the moment. Please try again later.

    Issue: The domain controller is not available in the cloud directory when ADAudit Plus tries to fetch event data.

    Solution: Wait till the next event fetch schedule for the issue to resolve itself. If it doesn't, contact support.

  • sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target.

    Issue: ADAudit Plus is unable to find the Azure AD certificate.

    Solution: To resolve the issue:

    Step 1: Export the Azure AD certificate from this link.

    Step 2: Go to PRODUCT_HOME\jre\lib\security\cacerts.

    Step 3: Import the exported certificate from Step 1 in cacerts using the command below:

    keytool -import -alias example -keystore PRODUCT_HOME\lib\security\cacerts-file example.cer

    Password: changeit

    Step 4: Restart the ADAudit Plus service from services.msc snap.in.

  • authentication_requestfromnonpremiumtenantorb2ctenant

    Issue: The configured cloud directory does not have an Azure AD Premium license.

    Solution: Without the Azure AD Premium license, it is impossible to get sign-in activities from Azure. If you have a Microsoft 365/Office 365 license, we can audit Azure using that.

    To suppress the alert message, run the query below and restart the ADAudit Plus service:
    update clousystemparams set param_value='Premium' where the param_name='DISABLE ALERT FOR STATUS'

  • Unable to Connect Server

    Issue: The server that ADAudit Plus is installed on can’t connect to the internet.

    Solution: Check the server’s internet connection and provide internet connectivity if you haven’t done so already.

    To suppress the alert message, run the query below and restart the ADAudit Plus service:
    update clousystemparams set param_value='Premium' where the param_name='DISABLE_ALERT_FOR_STATUS'

  • Authentication_ApplicationHasNoDirectoryReadAccess

    Issue: The application created in Azure AD does not have the necessary privileges to read directory data.

    Solution: Provide the necessary permission to read directory data from Azure AD and create an Azure AD application using this link.

  • An error caused a change in the current set of domain controllers

    Issue: The domain controller is not available in the cloud directory when ADAudit Plus tries to fetch event data.

    Solution: Wait till the next event fetch schedule for the issue to resolve itself. If it doesn't, contact support.

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