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Troubleshooting tips for SAML-based SSO

  1. Error: Unable to connect. The requested page could not be loaded.
  2. This error can occur when:

    • Direct access to the URL is restricted.
    • The product is being accessed from multiple tabs.

Solution: Re-enter the ACS/Recipient URL in the respective IdP console, and try again.

Note: To find the value for ACS/Recipient URL, log in to the ADAudit Plus console, navigate to Admin → Administration → Logon Settings → Single Sign-On. Check the box next to Enable Single Sign-On, and select SAML Authentication → Identity Provider (IdP). Select the relevant IdP. You can find the ACS/Recipient URL value here.

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