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Reset User Password

Reset User Password API

This API can be used to reset the Active Directory password of a user account.

Request URL (JSON) format: http://<hostname>:<port>/RestAPI/ResetPwd

Request parameters:

Parameter Name Mandatory Description
PRODUCT_NAME Yes Product name / module name from which the request is being sent; will be needed for auditing.
AuthToken Yes Authentication token obtained using the Generate AuthToken API.
domainName Yes Domain name of the user.
pwd Yes New password for the user.
inputFormat Yes Details of each user account whose password has to be reset. This attribute should be a JSONArray string and should be in the format mentioned below.
[<JSONObject>, <JSONObject>,
JSONObject - key/value pair of ldap
attributes and the values
Sample code in java:
JSONArray userDetails = new
JSONObject json = new JSONObject();
json.put("sAMAccountName", "John");
json = new JSONObject();
json.put("sAMAccountName", "Mat");


You can specify any of the following attributes as search criteria to locate user objects using REST API requests:

  1. sAMAccountName
  2. UserPrincipalName
  3. distinguishedName
  4. mail
  5. employeeID
  6. objectGUID
  7. objectSid


The response will be a JSONArray string containing the list of JSONObjects. Each JSONObject in the list represents a user account sent in the inputFormat parameter in the request. Each object will contain the following properties:

Parameter Name Description
userPrincipalName userPrincipalName of the user account
sAMAccountName sAMAccountName of the user account
objectSID objectSID of the user account
statusMessage Contains appropriate error message about the issues/errors that occurred while processing the request.

Sample Input / Output




[{"userPrincipalName":"colin.altonen@admanagerplus.COM","sAMAccountName":"colin.alton en","objectSID":"S-1-5-21-2996321955-1937665885-1535019402-3712","objectGUID":"{B6EB C9F3-703E-43F4-BAF9-FC785E34099D}","distinguishedName":"CN=colin.altonen,OU=test,D C=admanagerplus,DC=COM","statusMessage":"Successfully modified."},{"userPrincipalName":"Coleman@admanagerplus.COM","sAMAccountName":"Col eman","objectSID":"S-1-5-21-2996321955-1937665885-1535019402-3712","objectGUID":"{B6 EBC9F3-703E-43F4-BAF9-FC785E34099D}","distinguishedName":"CN=Coleman,OU=test,D C=admanagerplus,DC=COM","statusMessage":"Successfully modified."}]

Technician-based password reset limit

The total number of users' passwords that technicians can reset in a day using the ResetPwd API depends on the total number of licensed help desk technicians (HDTs).

The maximum number of API calls that an HDT can make is 50/day, irrespective of the tasks that the HDT performs. If you have two HDT licenses, the total number of API calls that you can make is 100/day, that is 2*50.

As the per day API call limit is not task-specific, you can perform any operation but the total number of API calls should not exceed 100. That is, an HDTcan perform a variety of operations like user creation, OU creation, password reset, etc., but the number of API calls for all the tasks put together should not exceed 100.


  • The default admin account will not be considered as a help desk technician.
  • Ensure that you URL encode all the special and reserved characters used in REST API requests. Since the client sending the request (browser, postman or TP tools) does not fall under ADManager Plus, encoding the URL for special, reserved and unsafe characters is solely the users' responsibility.

    Reserved characters include ; / ? : @ = &
    Unsafe characters include < > # % { } | \ ^ ~ [ ] ` "'

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