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Build better help desks using ADManager Plus integration

Register now to receive:

  • A Complimentary 75-day ADManager Plus license
  • Access to exclusive IAM resource kit
  • Personalized demo
  • Gear up to build a better help desk

Integration

ADManager Plus integrations

Every organization, over the course of its life, deploys multiple IT applications to meet various IT needs. These applications often operate in silos, catering to specific requirements only. Over a period of time, admins will find it difficult to perform IT management tasks. For holistic IT management, it is prudent to integrate some of the critical applications so that IT management can be done from a single tool. To simplify Active Directory management, ManageEngine now offers integration of its AD management and reporting solution viz., ADManager Plus with some of the important IT applications such as:

Organizations can take advantage of ADManager Plus' integrations to enhance their SIEM, empower their help desk, and automatically synchronize user accounts between HR databases and AD.

Help desk applications

With a help desk application, users can raise requests for various AD management actions. By integrating a help desk with ADManager Plus, help desk technicians can perform AD management tasks, such as creating users, deleting users, unlocking users, enabling or disabling users, and resetting user passwords, from the help desk. Since they can perform all AD tasks from one application, help desk technicians won't have to switch between multiple tools.

ServiceDesk Plus

ServiceDesk Plus

ServiceDesk Plus, integrated help desk and asset management software, helps IT teams manage IT tickets, hardware, and software efficiently. After configuring the settings in both ServiceDesk Plus and ADManager Plus, administrators can effortlessly perform AD management tasks from ServiceDesk Plus itself. Once a request is raised, IT administrators can perform AD management actions as shown in the figure alongside.

Click here to learn more.

ServiceNow

ServiceNow

ServiceNow is an application that helps in IT service management. After integrating with ADManager Plus, administrators can perform AD management actions from the ServiceNow console itself, as shown in the figure alongside.

For further details, click here.

SIEM applications

SIEM applications are capable of aggregating data from multiple sources and monitoring this information to prevent any kind of security issues. Since they're essentially chronological records of events occuring in devices, OSs, and applications, logs are one of the most important sources of data for any SIEM tool. Log analysis helps admins troubleshoot, ensure compliance with regulations, investigate security incidents, and more.

Securing AD is very important for organizations and AD audit logs play a critical role in this. By integrating ADManager Plus with a Syslog server, SIEM applications will receive real-time records of technicians' activity in AD. As shown in the figure alongside, ADManager Plus first sends audit logs to a Syslog server. These logs can then be used by SIEM applications to monitor and detect security issues in AD.

Databases

Databases are back-end storage for various front-end applications. Popular enterprise database systems include Oracle DB, My SQL, MS SQL, and DB2.

A common example of database usage is with HR applications. When HR personnel enter employee details into their HR application, this information gets stored in a database connected to the HR application. Once they've updated the HR application, HR personnel usually reach out to AD administrators for user account creation. However, after integrating ADManager Plus with their organization's databases, AD user accounts are automatically created based on the user data in the organization's databases.

ServiceNow

As shown in the figure alongside, admins can schedule automation tasks in ADManager Plus to streamline user account creation. Here, administrators can configure an Oracle or MS SQL database as the data source for user information. That way, ADManager Plus can fetch user information from the configured database and create user accounts at a time scheduled by the administrator.

With a number of powerful integrations, ADManager Plus helps organizations by empowering their current applications. Interested in trying out this new integration feature in your organization? Download the latest version of ADManager Plus.

REST APIs

REST Application Programming Interfaces (APIs) provide a simple and convenient means to integrate applications irrespective of the syntax or platform used, thus providing a great deal of flexibility. ADManager Plus offers REST APIs to enable users of other applications such as help desk tools, to access ADManager Plus, and carry out the necessary AD user management tasks from their applications. Using these APIs, you can perform the following AD management operations from your application itself:

  • Create user
  • Reset user password
  • Enable or disable user
  • Unlock user account
  • Delete user
  • Search user

Read more about ADManager Plus APIs here.

Benefits

By integrating their applications, organizations can:

  • Save time and cut costs: When different departments work together to complete routine tasks, like onboarding a new employee, sharing information takes up time and resources. By connecting the applications used by different departments, integration enables teams to automate routine tasks, saving time and effort while cutting costs. For instance, organizations can streamline HR processes by integrating their HR application with an AD management tool that can automate some key HR processes, including user account creation, generating employee-related reports, etc.
  • Enhance security: Organizations can improve their security information and event management (SIEM) through real-time monitoring of AD logs. Integrating a log-generating application with their monitoring solution can help organizations detect security issues in real time.
  • Improve user experience and sustain productivity: Quicker resolution of user issues improves user experience as well as decreases idle time thus sustaining productivity.

Featured links

Other features

Bulk User Management

Fire a shotgun-shell of AD User Management Tasks in a Single Shot. Also use csv files to manage users. Effect bulk changes in the Active Directory, including configuring Exchange attributes.

Active Directory User Reports

Exhaustive reporting on Active Directory Users and user-attributes. Generate reports in user-activity in your Active Directory. Perform user-management actions right from the report interface!

Active Directory Compliance Reports

Active Directory reports to assist you for compliance to Government Regulatory Acts like SOX, HIPAA, GLBA, PCI, USA PATRIOT...and much more! Make your organization compliance-perfect!

Active Directory Workflow

A mini Active Directory ticket-management and compliance toolkit right within ADManager Plus! Define a rigid yet flexible constitution for every task in your AD. Tighten the reins of your AD Security.

Active Directory Cleanup

Get rid of the inactive, obsolete and unwanted objects in your Active Directory to make it more secure and efficient...assisted by ADManager Plus's AD Cleanup capabilities.

Active Directory Automation

A complete automation of AD critical tasks such as user provisioning, inactive-user clean up etc. Also lets you sequence and execute follow-up tasks and blends with workflow to offer a brilliant controlled-automation.

Need Features? Tell Us
If you want to see additional features implemented in ADManager Plus, we would love to hear. Click here to continue

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