ServiceDesk Plus Cloud settings

    ServiceDesk Plus Cloud is a cloud-based help desk solution with an integrated asset management solution. It can also be used by help desk technicians to perform critical identity management tasks like creating, deleting, enabling, disabling or unlocking a user account, and resetting passwords by integrating it with ADManager Plus.

    Steps to configure the ADManager Plus plugin in ServiceDesk Plus Cloud

    Before getting started,

    • If you haven't deployed ADManager Plus yet, download it from here. For detailed installation steps click here.
    • If you're an existing user, ensure that you've updated ADManager Plus to the latest version. The integration with ServiceDesk Plus Cloud is supported by versions 7064 and above.
      • Login to ServiceDesk Plus Cloud instance as the admin.
      • Open Settings from the top right corner of the page.
      • Navigate to Developer Space → Custom Widget → New Custom Widget.
      • Click on the Attach file icon to upload the ADManager Plus plugin file(.zip).
        You can download the ADManager Plus plugin from here.
      • Click Save.
      • After the plugin gets installed, an ADManager Plus tab will become available.
      • Click Integrate and enter ADManager Plus URL and configure probe. Click Next.
      • Once the URL gets established, enter the ADManager Plus admin credentials like Username, Password and Domain. Click Finish.

    Note: The ADManager Plus admin or help desk technician credentials can be changed if needed.