The Help Desk Reset Password Console can be used in Web access mode to provide an easy way for Help Desk technicians to provide password resets for individual users.
Follow the steps below to Reset Password:
Note:Click User must change the password at next log on check box, if you want the user to change his password when he logs in after the password is reset. Else leave it unchecked.
Tip:You can filter the viewing options by either selecting the Show All option to view all the users or can simply view the names beginning with a particular alphabet using the Sort By alphabet feature.
Click on Help Desk Delegation to know more about this feature.