Copying a Help Desk Role


 

The 'copy help desk role' option helps you in creating a new role, just by copying the privileges/tasks from an already existing role. For example, assume that you wish to create a new role that will allow a technician to create new user accounts in Active Directory and also generate user-based reports.


Now, instead of creating a new role from the scratch, you can just copy the existing 'create users role' and then edit it to add the relevant permissions for generating the desired user reports. This makes creating new help desk roles, quick and simple.

Steps:

 

 



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