This report helps in tracking all the changes made to a help desk technician or a help desk role's configuration, by listing all the actions (creation, modification, deletion, enabling, disabling) performed on it. Using this report, you can view details such as, who performed what action on which technician/ role and the time at which it was performed.
The report also offers filters to narrow down the search results based on the:
The report can be exported to CSV, PDF, XLSX, HTML formats.
To generate this report,
Note: You can specify the search result criteria in the Quick Search option, if desired.