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When you're an IT admin, Active Directory (AD) and IT service management go hand-in-hand. You're in ADManager Plus day in and day out—managing and reporting on AD, Exchange, Office 365, and more—and you spend a good chunk of your day responding to requests in ServiceNow. But wouldn't it be nice if you could manage your AD users right from your service desk? Imagine how much time you would save!
With that in mind, we've now integrated ADManager Plus with ServiceNow. You can now manage AD users from your service desk to truly bring your IT together.
Carry out AD management activities while handling IT issues. End users can create requests for any of the available AD management activities under the Service Catalog. Technicians can view their requests under the Incidents tab and perform the required AD management tasks through the form context menu.
Integrating with ServiceNow is easy. Just enter your ADManager Plus account's server settings and credentials into ServiceNow.
ADManager Plus' integration with ServiceNow allows help desk technicians to perform user management tasks effortlessly. Your help desk team can now:
Whenever an AD management request comes into your help desk, technicians can review the request and quickly perform any required tasks. This integration ensures that they won't have to copy values between ServiceNow and ADManager Plus. Utilize this unified console to make your help desk technicians even more efficient and well-rounded.
Follow the steps below to configure the ADManager Plus app:
You have now successfully integrated the ADManager Plus app with ServiceNow.
ADManager Plus is a web-based solution for all your AD, Exchange, and Office 365 management needs. It simplifies several routine tasks such as provisioning users, cleaning up dormant accounts, managing NTFS and share permissions, and more. ADManager Plus also offers more than 150 pre-packaged reports, including reports on inactive or locked-out AD user accounts, Office 365 licenses, and users' real last logon times. Perform management actions right from the reports. Build a custom workflow structure that will assist you in ticketing and compliance and automate routine AD tasks such as user provisioning and de-provisioning, and more. Download a free trial today to explore all these features.
Manage your Active Directory Security Groups. Create, Delete and Modify Groups...all in a few clicks. Configure Exchange attributes of AD Groups and effect bulk group changes to your AD security groups.
Configure Active Directory Terminal Services attributes from a much simpler interface than AD native tools. Exercise complete control over technicians accessing other domain users' computers.
Active Directory reports to assist you for compliance to Government Regulatory Acts like SOX, HIPAA, GLBA, PCI, USA PATRIOT...and much more! Make your organization compliance-perfect!
Unload some of your workload without losing your hold. Secure & non-invasive helpdesk delegation and management from ADManager Plus! Delegate powers for technician on specific tasks in specific OUs.
Get rid of the inactive, obsolete and unwanted objects in your Active Directory to make it more secure and efficient...assisted by ADManager Plus's AD Cleanup capabilities.
A complete automation of AD critical tasks such as user provisioning, inactive-user clean up etc. Also lets you sequence and execute follow-up tasks and blends with workflow to offer a brilliant controlled-automation.
Need Features? Tell Us
If you want to see additional features implemented in ADManager Plus, we would love to hear. Click here to continue