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Integrate ADManager Plus with ServiceNow

When you're an IT admin, Active Directory (AD) and IT service management go hand-in-hand. You're in ADManager Plus day in and day out—managing and reporting on AD, Exchange, Office 365, and more—and you spend a good chunk of your day responding to requests in ServiceNow. But wouldn't it be nice if you could manage your AD users right from your service desk? Imagine how much time you would save!

With that in mind, we've now integrated ADManager Plus with ServiceNow. You can now manage AD users from your service desk to truly bring your IT together.

Seamlessly perform AD management tasks

Carry out AD management activities while handling IT issues. End users can create requests for any of the available AD management activities through the Service Catalog. Technicians can view the requests under the Incidents tab and perform the required tasks through the form context menu.

Integrate with ServiceNow by entering details about your ADManager Plus account's server settings and credentials into ServiceNow.

AD user management through ServiceNow

ADManager Plus' integration with ServiceNow allows help desk technicians to perform user management tasks effortlessly. Your help desk team can now:

  • Provision AD, Exchange, Office 365, G Suite, and Skype for Business (formerly Lync) accounts simultaneously using ADManager Plus templates.
  • De-provision or delete user accounts.
  • Enable, disable, or unlock user accounts.
  • Reset AD users' passwords.

Whenever an AD management request comes into your help desk, technicians can review the request and quickly perform the task. This integration ensures that you don't have to copy values between ServiceNow and ADManager Plus. Utilize this unified console to make your help desk technicians even more efficient and well-rounded.

Find out how you can perform AD management activities from within ServiceDesk Plus' console.

ADManager Plus is a web-based solution for all your AD, Exchange, and Office 365 management needs. It simplifies several routine tasks such as provisioning users, cleaning up dormant accounts, managing NTFS and share permissions, and more. ADManager Plus also offers more than 150 pre-packaged reports, including reports on inactive or locked-out AD user accounts, Office 365 licenses, and users' real last logon times. Perform management actions right from the reports. Build a custom workflow structure that will assist you in ticketing and compliance and automate routine AD tasks such as user provisioning and de-provisioning, and more. Download a free trial today to explore all these features.

Other features

Active Directory Group Management

Manage your Active Directory Security Groups. Create, Delete and Modify Groups...all in a few clicks. Configure Exchange attributes of AD Groups and effect bulk group changes to your AD security groups.

Terminal Services management

Configure Active Directory Terminal Services attributes from a much simpler interface than AD native tools. Exercise complete control over technicians accessing other domain users' computers.

Active Directory Compliance Reports

Active Directory reports to assist you for compliance to Government Regulatory Acts like SOX, HIPAA, GLBA, PCI, USA PATRIOT...and much more! Make your organization compliance-perfect!

Active Directory Delegation

Unload some of your workload without losing your hold. Secure & non-invasive helpdesk delegation and management from ADManager Plus! Delegate powers for technician on specific tasks in specific OUs.

Active Directory Cleanup

Get rid of the inactive, obsolete and unwanted objects in your Active Directory to make it more secure and efficient...assisted by ADManager Plus's AD Cleanup capabilities.

Active Directory Automation

A complete automation of AD critical tasks such as user provisioning, inactive-user clean up etc. Also lets you sequence and execute follow-up tasks and blends with workflow to offer a brilliant controlled-automation.

Need Features? Tell Us
If you want to see additional features implemented in ADManager Plus, we would love to hear. Click here to continue

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