By enabling TOPdesk with ADManager Plus, you can:
Every onboarding request in TOPdesk requires manual account creation in AD. This duplication wastes valuable IT hours and delays employee productivity.
When offboarding tasks are distributed across multiple teams, gaps in execution can leave access partially active even after tickets are closed. This often results in residual licenses, incomplete deprovisioning, and privilege creep, creating significant security and compliance risks.
Disconnected systems often create inconsistent or fragmented data across platforms. Generating reports for the GDPR, NIS2, DORA, BIO2, Wabvpz, or WFT means hours of manual reconciliation.
ADManager Plus connects TOPdesk and Active Directory through a no-code API integration, automating the entire identity life cycle from a single interface.
New hires added to AD are automatically provisioned in TOPdesk with the correct roles and permissions. There’s no need to manually create accounts or wait for service desk tickets to be resolved. This means employees gain immediate access to the tools they need to do their jobs.
Map TOPdesk attributes to Active Directory and keep user roles, departments, and access levels in sync across Microsoft 365 and enterprise applications. Every change in AD reflects instantly. No manual updates, data gaps, or access mismatches.
Once a deprovisioning request is raised in TOPdesk, access is automatically revoked across AD, Microsoft 365, and other integrated applications through ADManager Plus. This eliminates delays, prevents stale account creep, and keeps your environment secure and compliant.
Provision time-bound access directly from TOPdesk for temporary employees and visitors, with automatic revocation after the defined duration, ensuring secure, compliant, and fully auditable access with ADManager Plus.
When a TOPdesk ticket triggers a sensitive AD action, ADManager Plus routes it through configurable multi-level approvals before execution. The right stakeholders review and authorize each step without unauthorized changes, or manual follow-ups.
IT service desk teams using TOPdesk who want to eliminate manual user management and resolve requests faster
Organizations with distributed IT operations where multiple teams handle onboarding and offboarding workflows
IAM and IT admins looking to automate provisioning, updates, and deprovisioning in Active Directory
Enterprises aiming to scale IT operations without increasing service desk workload.
Access granted through TOPdesk tickets can accumulate over time, leading to privilege creep, dormant accounts, and policy violations. ADManager Plus continuously identifies and flags these identity gaps before they become security threats.
Periodically review and certify all access provisioned through TOPdesk workflows to ensure user permissions still align with their current roles and security policies. Catch and correct access drift before it creates compliance exposure.
Automate audit trails and compliance reporting with ADManager Plus. Capture every event in AD and generate audit-ready custom reports in minutes.
Protect Active Directory, Microsoft 365, and Exchange objects with built-in backup and recovery capabilities to quickly restore users, groups, and attributes after accidental or malicious changes.
IT Systems Admin, Oglethorpe University
See the TOPdesk integration with on-premises AD/Entra ID via ADManager Plus tailored to your environment
Receive a live walk-through customized to your setup.
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