The cost of managing TOPdesk and AD separately

By enabling TOPdesk with ADManager Plus, you can:

Manual provisioning slows
your team down

Every onboarding request in TOPdesk requires manual account creation in AD. This duplication wastes valuable IT hours and delays employee productivity.

Delayed deprovisioning creates
security risks

When offboarding tasks are distributed across multiple teams, gaps in execution can leave access partially active even after tickets are closed. This often results in residual licenses, incomplete deprovisioning, and privilege creep, creating significant security and compliance risks.

Disconnected systems slow
compliance reporting down

Disconnected systems often create inconsistent or fragmented data across platforms. Generating reports for the GDPR, NIS2, DORA, BIO2, Wabvpz, or WFT means hours of manual reconciliation.

Why choose ADManager Plus?

  • Orchestration: Seamless user provisioning

    New hires added to AD are automatically provisioned in TOPdesk with the correct roles and permissions. There’s no need to manually create accounts or wait for service desk tickets to be resolved. This means employees gain immediate access to the tools they need to do their jobs.

  • Regular sync across applications

    Map TOPdesk attributes to Active Directory and keep user roles, departments, and access levels in sync across Microsoft 365 and enterprise applications. Every change in AD reflects instantly. No manual updates, data gaps, or access mismatches.

  • Instant, secure deprovisioning

    Once a deprovisioning request is raised in TOPdesk, access is automatically revoked across AD, Microsoft 365, and other integrated applications through ADManager Plus. This eliminates delays, prevents stale account creep, and keeps your environment secure and compliant.

  • Temporary access for contractors and visitors

    Provision time-bound access directly from TOPdesk for temporary employees and visitors, with automatic revocation after the defined duration, ensuring secure, compliant, and fully auditable access with ADManager Plus.

  • Approval-based workflows for every AD action

    When a TOPdesk ticket triggers a sensitive AD action, ADManager Plus routes it through configurable multi-level approvals before execution. The right stakeholders review and authorize each step without unauthorized changes, or manual follow-ups.

Automation and orchestration
Approval-based workflows
Comprehensive reporting
Risk exposure management
Access certification
Backup and recovery

Who is this integration for?

  • IT service desk teams using TOPdesk who want to eliminate manual user management and resolve requests faster

  • Organizations with distributed IT operations where multiple teams handle onboarding and offboarding workflows

  • IAM and IT admins looking to automate provisioning, updates, and deprovisioning in Active Directory

  • Enterprises aiming to scale IT operations without increasing service desk workload.

ADManager Plus does more than TOPdesk integration

Your peers’ experience with ADManager Plus

Advanced threat detection in Log360
 

Sheila Gonzalez

IT Systems Admin, Oglethorpe University

Advanced threat detection in Log360
 

Steve Soriano

Technology Manager, Detroit Wayne Integrated Health Network

Advanced threat detection in Log360
 

Cedrick Tshibamba

Senior Systems Administrator, KDC/One

  • The flexibility of ADManager Plus surprised us. Even without integrations, we achieved cross-domain automation with simple logic. The onboarding experience was excellent.

    Jeroen Van Berlo,

    Senior System Engineer, Royal Cosun

  • ADManager Plus helped us transition from a manually intensive setup to a more structured and efficient approach. Despite our complex environment involving SQL clusters and virtual platforms, the product adapted well to our needs

    Said George,

    Infrastructure engineer at Southern Water.

  • ADManager Plus is head and shoulders above the other products that we have used or evaluated. ADManager Plus allows us to keep up with the changes in AD, keep it clean and up to date with minimal effort. ADManager Plus is a tremendous time saver for our support engineers.

    Donald Storm,

    Systems Engineer, American Association for Cancer Research

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See the TOPdesk integration with on-premises AD/Entra ID via ADManager Plus tailored to your environment

Receive a live walk-through customized to your setup.

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