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You use ADManager Plus day in and day out—managing and reporting on AD, Exchange, Office 365, and more—and you spend a good chunk of your day responding to requests in ServiceNow. Sound familiar? The good news is you no longer need to burn your day away!
Given the wide array of capabilities ServiceNow provides, it would be great if ServiceNow technicians also had the ability to carryout AD user management—from onboarding to deprovisioning—without hassle. Often, a technician's ability to perform these tasks is limited by the need to toggle between multiple consoles.
What you really need is seamless integration between ADManager Plus and ServiceNow. And that's what the developers from the ADSolutions research labs have put their heads together to make. They've brought to the table a solution that is easy to use and absolutely free!
Simply install the ADManager Plus add-on. Once implemented, you can start effortlessly managing AD users from the ServiceNow console. Also, your end users can create requests for any of the available AD management activities through the Service Catalog. Technicians can view requests under the Incidents tab, then perform the required tasks through the Form Context menu with provisions for:
Create users in Active Directory, Exchange, Office 365, GSuite, and Lync (formerly Skype for Business) in one click using smart templates from the ServiceNow console.
Empower your help desk technicians with the ability to reset end users' passwords.
Unlock locked out AD users and enable or disable user accounts when required.
For deeper insights into this new integration and its benefits, watch our exclusive webinar.
Follow our expert advice to start empowering your ServiceNow technicians for effective AD management.