# Using ServiceNow? Connect Applications Manager with ServiceNow

Convert Applications Manager alarms into ServiceNow incidents.

Integrate Applications Manager with ServiceNow to create actionable incidents directly from application or server errors. Leverage Applications Manager's alerting capabilities and receive alerts when and where you need them.

![Connect Applications Manager with ServiceNow](https://www.manageengine.com/products/applications_manager/images/service-now-screen.png)

## Reduce time taken to find and fix problems

Seeing code-level insights from Applications Manager alongside critical alerts from the rest of your production stack helps you gain situational awareness and respond faster to production issues. Drop your average mean time to repair (MTTR). Solve problems faster and significantly reduce IT costs.

## Eliminate manual work and human errors

Automatically create, update, and close tickets in ServiceNow based on performance monitoring. Avoid time spent gathering details of outages and manually notifying them in ServiceNow. Improve the efficiency of your service desk by focusing on fixing problems instead of internal administration.

## Add Events in Event Management module

Configure Applications Manager to automatically add events in ServiceNow for all threshold breach alerts. This enables you to reduce the MTTR by automating the creation of events and mapping them to alerts, thus reducing the menial task of adding events manually.

## Make sure every application problem is tracked and resolved

Automate the process of categorizing, prioritizing, and assigning tickets to technicians based on predefined error conditions. Make sure that every incident has a clear owner and you can track its progress until it has been resolved.

![Make sure every application problem is tracked and resolved](https://www.manageengine.com/products/applications_manager/images/servicenow-integration-ui.png)

## Bring your IT Operations and IT Service Management teams closer

Quickly and seamlessly share information about application or service outages to facilitate quick identification and resolution of performance problems. Make sure your operations and service management teams work together effortlessly during service disruptions.