Configuration Item Types (CI Types)



    Configuration Item Types (CI Types) denote the broad classification of different entities with which you can categorize the CIs. It forms the uppermost level in the CI structure, enabling you to easily add and modify the CIs and their relationships. For a granulated CI Type structure, you can further drill it down to Sub Types. The CI Types are defined with certain attributes and relationships that are unique for the CIs classified under them.



    To access the Configuration Item Type page,

    1. Click Admin tab in the header pane.

    2. Click Configuration Item Types icon in CMDB block. The configuration item types list view page opens, listing the default CI Types.

      From this page, you can add CI Types, create new CIs for a CI Type, view CIs under a CI Type, and also view the relationship map with the default relationship attributes.

    This section has the following contents,



















    Representation of Icons in the CI Type List View

    • - Icon to create a new CI under a CI Type. Clicking on this icon directly takes you to the Add New CI form.

    • - Icon to view CIs under a CI Type

    • - Icon to view the relationship map for a CI Type. The relationship map holds the default relationships configured for the CI Type.


    Adding New CI Type


    To add New CI Type from the Configuration Item Types list view page,

    1. Click Add New CI Type link. The Add New CI Type dialog pops-up.

    2. Enter the CI Type Name under which the CIs should be classified. Say, Workstations, People, Department. This field is mandatory.

    3. If the structure of the CI Type is granulated, then you need to further drill it into Sub Types. For instance, the CI Type - Workstation can be further drilled down into Sub Types like IBM Workstation, Unix Workstation and Windows Workstations.

      If the entered CI Type name is a sub type, then select the Parent Type from the drop down.  

    1. Enter a brief Description about the CI Type in the field provided.

    2. Click Save. The page navigates to the Edit Configuration Item Type with the CI Type name, Parent Type and Description pre-populated with the specified values.  

    3. Choose an Icon to depict this CI Type in the list view. By default, an icon is uploaded for the CI Type. To upload a different icon, click change link. Select Choose File, to  browse through the files and click Import Image.

    Note: The support formats to import images are jpg, gif and png.

    1. The CIs populated or updated in the CMDB can also be tracked as assets in the asset database. For instance, the CIs under the CI Type Workstation, Server, Access Point, Keyboard and so on can be tracked as assets/components in the asset module. To track CIs under a CI Type as an IT or Non-IT assets/components in the Asset module, enable Track as asset check box. Select the Category and asset Type from the drop down.

    Note: If 'Track as asset' option is enabled for the parent type, then this option will not appear for its sub types.


    Apart from adding CI Type from the Configuration Item Types list view page, the newly added Product Types with the "Type" field selected as "Asset or Components" are considered as CI Types.


    Setting Attributes for CI Type


    Attributes are data elements that describes the characteristics of the CI Type. Say, for instance, the attributes for the CI Type "Workstation" could include Model, Service Tag, IP Address, Processor Speed and so on.


    From the Attributes tab, you can set two type of attributes namely, Default Attributes and Attributes Specific to CI Type. Default Attributes are common to all the CI Types, such as, Name, Site, Department and so on. To add a default attribute, click Edit button. [For adding default attributes, refer Using Drag and Drop Fields topic to know more on configuring the customizable fields].


    CI Type Specific Attributes are attributes that provide more information on a particular CI Type. The attributes for the CI Type "Workstation" can be considered as the attributes specific to the CI Type. The attributes, both default attributes and CI Type specific attributes, are configured using the Drag and Drop fields.



    Using Drag and Drop Fields


    The Drag and Drop Field section consists of different customizable fields such as, Single line, Multi line, Pick List, Numeric and Date fields. Apart from these customized fields, System Attributes (entities configured in the Admin tab or data fetched during scan) can also be set as attributes for the CI Type.


    Adding System Attributes

      1. Drag the System Attribute field in the form. The System Attributes form opens.

      1. Choose the system attributes from the drop down. You can label a different name in the Label Name field.

      2. Click Add. The system attribute is added in the form.

      3. Click Save.


    Adding Customizing field


    To add the other customized fields,

      1. Drag and drop the field (Single line, Multi line, Pick list, Numeric or Date field) in the CI Type attribute form.

      1. The Add Attribute form pops up where you need to enter the Attribute Name and Description. In the case of Pick list fields, enter the options to add to the list.

      2. Click Save. The customizable field is added in the form.




    1. You cannot create a sub type for the CI Type - People. Instead you can create sub types for Requesters and Technicians.


    2. The sub types inherit the Attributes and Relationships from the parent CI Type. Apart from this, attributes and relationships can also be configured for sub type.


    3. Fields in the form can be re-arranged by dragging the field and placing it over a highlighted area.


    Editing CI Attributes


    To edit a customized attribute,

      1. Click the Edit icon  beside the field to modify. The Edit Attribute form pops up with the values pre-filled while adding the attribute.

      2. Modify the Attribute Name and Description field.

      3. Click Save. The form is populated with the newly added changes.


    Deleting CI Attributes


    You can remove unwanted attributes from the CI Type form. To delete a customized attribute,

      1. Click the Delete icon beside the field. A confirmation dialog appears

      2. Click Ok to proceed. The field is removed from the form and is added to system attributes list.





    Deleting a CI Type attribute will remove the attribute from the form. You may lose the data configured for the attribute in the CI form.




    Setting Default Relationships


    You can establish default relationships between the newly added CI Type and other CI Types from the Relationships tab. For instance, the relationship set for the CI Type Workstation can be,


     Workstation                           Runs                               Software

    (Newly added CI Type)        (Relationship Type)                 (CI Type)



    the inverse of this relationship type will be automatically added for Software CI Type,


    Software                               Runs on                          Workstation

    (CI Type)                            (Relationship Type)                  (CI Type)


    Setting default relationships provides feasibility while adding relationship between the CIs categorized under the CI Type. For a sub type, the parent CI Type relationships are adapted, apart from which new relationships can also be created. Using the Relationship Map, the relationship configured with other CI Types can be viewed from where the map can be exported or printed.  



    Adding Relationships


    To establish a relationship between two CI Types,

      1. Click Relationships tab in Edit Configuration Item Type form.

      2. Click Add button. The Add Relationship form pops up.

      3. Select the nature of the relationship between the CI Type and another CI Types from Relationship Type drop down.

      4. Select the CI Type to which the relationship is established. Both the Relationship Type and CI Type are mandatory fields.

      5. Click Save.

    On defining the relationship with other CI Types, the attributes associated to the relationship can be set. The relationship attribute provides additional information on a relationship between the CI Types. For instance, the Installation path of the software in the workstation, the version installed, the date of installation and so on.



    Adding Relationship Attributes  


    Relationship Attributes provides more information on the related CI Type. Say, for instance, if the CI Type is "Software", then you can add attributes such as Version of the software installed, the Installation path, Installed on, service pack details and so on.

      1. Click Add New Attribute button.

      2. Enter the Attribute Name. Say, Version Installed.

      3. Select the Field Type from the drop-down. The field type can be either Single line, Multi line, Pick List, Numeric or date field.

      4. If required, enter Description on the attribute in the field provided.

      5. Click Save. The attribute is added to the relationship attribute list.  

    To delete a relationship attribute,

      1. Enable the check box beside the Attribute Name in the Relationship form.

      2. Click the Delete button. A confirmation dialog appears.

      3. Click Ok to proceed. The relationship attribute is deleted from the list.


    Editing default Relationships


    To edit a CI Type relationship,

      1. Click the edit icon  beside the CI Type relationship to edit. The Edit Relationship Type form pops up pre-filled with values configured while adding the relationship.

      2. Modify the Relationship Type and CI Type. Both the fields are mandatory.

      3. Even while editing, you can add new relationship attributes or edit the existing relationship attributes by clicking on the Attribute Name link.

      4. Click Save.


    Deleting default Relationships


    To delete a CI Type relationship,

      1. Click the delete icon beside the CI Type relationship. A confirmation dialog appears.

      2. Click Ok to proceed. The relationship is deleted from the CI Type relationship list.





    Deleting a CI Type relationship will remove the relationship from the relationship map.



    Relationship Map


    The default relationships configured with other CI Types are viewed in the Relationship Map. Click Relationship Map icon to view the map.


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