Update Business CI

To update a non-asset CI use the following URL format:

http://<servername>:<portnumber>/api/cmdb/ci/

Assuming you are updating a non-asset CI in the local server with port number 8080, the URL should be given as:

http://localhost:8080/api/cmdb/ci

Keypoints:

Input is an XML string sent as "POST attribute" with key "INPUT_DATA".
The operation name "update" should be sent as a "POST attribute" with key "OPERATION_NAME".
The technician key should be sent as a "POST attribute" with key "TECHNICIAN_KEY".

Note:

CI-ID of the updated entry is returned along with the CI Name in the response.
CI Attributes, Global Attributes and custom CI Attributes for the corresponding CI Type can be updated
If the field is non-english, same can be given in the xml to update the data.
Parameter Result Format - Optional. specifies the return format ( XML or JSON )

If no result format specified then API will return output in JSON format.

Sample Input for updating Business Service

<?xml version="1.0" encoding="UTF-8"?>
<API version="1.0" >
    <citype>
        <name>Business Service</name>
        <criterias>
            <criteria>
                <parameter>
                    <name compOperator="IS">Name</name>
                    <value>Tomcat Server 8</value>
                </parameter>
            </criteria>
        </criterias>
        <newvalue>
        <record>
            <parameter><name>Site</name><value>Japan</value></parameter>
            <parameter><name>Business Impact</name><value>Low</value></parameter>
            <parameter><name>Description</name><value>Tokyo \ !@#$%^\< & aaa >*\r\nAXL-EXT</value></parameter>
            <parameter><name>Service Support Hours</name><value>12345678</value></parameter>
            <parameter><name>Owned By</name><value>Charles</value></parameter>
            <parameter><name>Cost</name><value>1234</value></parameter>
            <parameter><name>Incident restoration target</name><value>12345</value></parameter>
            <parameter><name>Availability Target(%)-1</name><value>500</value></parameter>
            <parameter><name>Technician</name><value>np</value></parameter>
            <parameter><name>Service Port</name><value>9090</value></parameter>
            <parameter><name>Cost Center</name><value>Finance</value></parameter>
            <parameter><name>Global Attr</name><value>Finance</value></parameter>
        </record>
        </newvalue>
    </citype>
</API>