Credentials Library - Repository for Scan Credentials

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Contents

• About Credentials Library

• Supported Credential Types and Protocols

• Configuring Scan Credentials: from Network Scan (or) Windows/Device Scan Page

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About Credentials Library

 

Credentials Library houses various scan credentials technicians use for monitoring/scanning assets like workstations, servers, printers etc. Apart from serving as a repository for storing scan credentials, this library allows technicians to configure (as well as edit) new scan credentials as and when required. All scan credentials associated with ServiceDesk Plus will be stored in this library.

 

Supported Credential Types and Protocols

 

Credential Types	Purpose
Windows/WMI	For scanning Windows Workstations/Servers
Telnet/SSH	For scanning Linux, Mac, Solaris, AIX, and HPUX
SNMP V1/V2	For scanning network devices like Printers, Routers, and Switches
SNMP V3	For scanning network devices like Printers, Routers, and Switches
VMWare	For scanning VMWare hosts
Remote Control	For taking remote sessions on Windows machines

 

Configuring Scan Credentials - using Credentials Library

 

To configure Scan Credentials:

 

• Login to ServiceDesk Plus using your credentials

• Select Admin tab --> Discovery block --> Credentials Library

• Click on Add New Credential link (available at the top-right corner)

• New Credential Pop-Up Opens up as shown below:

Configuring Scan Credentials: from Network Scan (or) Windows/Device Scan

 

• Configuring Scan Credentials - Network Scan Page

• Configuring Scan Credentials - Workstation/Device Scan Page

 

Scan Credentials being configured from Network Scan (on left) and Workstation Scan (on right) pages