Configuring Impact

 

 

Impact is a measure of criticality during an outage or a change in the CI, and is often measured by the number of people or systems affected. The impact caused due to the outage of a CI is defined while adding the CI. And also, while viewing the relationships of the CIs, the impact on other CIs, users and support groups can be identified.  

 

To access the impact configuration wizard,

1. Click Admin tab in the header pane.

2. Click Impact icon under CMDB block. The Impact Details list opens where you can add new impact, edit and delete an existing impact.

 

Adding New Impact

1. Click Add New Impact link.

2. In the Add Details form, enter the Name of the impact and the details about the impact in the Description field.

3. Click Save to add the impact in the list view. Click Save and Add New to save the impact and add another impact. To cancel the operation and return to the list view, click Cancel.

 

Editing Impact

1. From the Impact Details List view page, click the edit icon beside the impact to edit.

2. The Update impact form appears with the fields pre-filled with the values entered while adding the impact.

3. Modify the field values for Impact Name and Description.

4. Click Save to add the modified impact in the list view. To cancel the operation and return to the list view, click Cancel. Click Save and Add New to save the modified impact and add another impact.

 

Deleting Impact

1. From the Impact Details List view page, enable the check box beside the impact name to delete.

2. Click the Delete button. A confirmation dialog appears.

3. Click Ok to proceed. The impact details is deleted from the list view.