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    Relationship Type

     

     

    Relationship Types denotes the nature of relationship between a CI and either another CI, a user, a department or a support group. The Relationship Type holds a parent-child relationship and is mentioned twice - one from the perspective of the parent relationship type and the other from the perspective of the child relationship type. For instance, Server1 Runs Application1, and Application1 Runs on Server 1 uses the relationship type "Runs::Runs on". Some of the other examples for relationship types are "Impacts::Impacted by", "Sends data to::Receives data from" and so on.

     

    To access the Relationship Type configuration wizard page,

    1. Click Admin tab in the header pane.

    2. Click Relationship Type icon under CMDB block. The Relationship Type List view page opens, displaying the default relationship types. From this page, you can add a new relationship type, edit an existing relationship type and perform bulk delete of relationship types.  

     

    Adding New Relationship Type

    1. Click Add New Relationship Type link.

    2. In the add new form, enter the Relationship Type, Inverse Relationship Type and a brief Description about the nature of the relationship type in the respective text fields.

    3. Click Save to add the relationship type in the list view. To cancel the operation and return to the list view, click Cancel.

    The relationship types shows how the CIs are interconnected and interdependent with other CIs, users and support groups. Using relationship types, CI Type relationships can be set from Admin -> CI Type and from the CI form. To know more on establishing relationship using the Relationship Types, refer Relationships under CI Types and

     

    Editing Relationship Type

    1. You can edit the default relationship types as well as the newly added relationship types from the list view.

    2. Click on a relationship type link. The Edit Relationship type form opens with the fields pre-filled with values already entered while adding a new relationship type.

    3. Modify the fields values for Relationship Types, Inverse Relationship Type and Description.

    4. Click Save to add the modified relationship type in the list view. To cancel the edit operation and return to the list view, click Cancel.

     

    Deleting Relationship Type

     

    To delete the newly added relationship types from the list view,

    1. Enable the check box beside the Relationship type to delete.

    2. Click the Delete button. A confirmation dialog appears.

    3. Click Ok to proceed. The relationship type(s) are deleted from the list view.

    Note: Please note that the default relationship types cannot be deleted.

     

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