AssetExplorer

    Technician Additional Fields

     

    You can define your own organization specific fields that need to appear in the Technician form of the request apart from the pre-set fields in the form. You can add Text fields, Numeric fields and Date type fields in the form.

     

    To add additional fields,

    1. Log in to the AssetExplorer application using the user name and password.

    2. Click the Admin tab in the header pane. This opens the configuration wizard page.

    3. Under the Organization details block click the Technician Additional Fields icon . This opens the Technician - Additional Fields page. You can add Text fields, Numeric fields, Date and Time fields to the form.

    1. Configuring Additional Text fields

      1. By default the list of all additional text fields are displayed. Specify the Label for the Additional fields.

      2. Specify any relevant information about the additional fields in the Description text field.

      3. Specify the Type of the text field by enabling the radio button. It can be either Single- Line, Multi � Line or Pick List (drop down list).

      4. Specify the Default Values in the given text field.

      5. Click Save to save the settings.  

    2. Configuring Additional Numeric fields

      1. Click on the Numeric tab. You can configure 4 additional numeric fields for support rep.

      2. Specify the Label for the additional field. This is a mandatory field.

      3. Specify any relevant information about the additional fields in the Description text field.

      4. Click Save to save the settings.

    3. Configuring Additional Date/Time fields.                     

      1. Click on the Date/Time tab. You can configure 4 additional fields for support rep.

      2. Specify the Label for the additional field. This is a mandatory field.

      3. Specify any relevant information about the additional fields in the Description text fields.

      4. Click Save to save the settings.

    These fields appear under the grouping Additional Technician Details in the New Technician form. To delete the user-defined fields, instead of adding the label names, delete the label names that you wish to remove from the fields of the form and click Save. The respective fields that you deleted will be removed from the New Technician form.

     

    Editing & Deleting Technician

     

    To Edit Technician

    1. From the Technician list view page, click the Edit icon or click on the technician name. This brings up the Edit Technician.

    2. Edit the technician details and save the changes.

    To Delete Technician

    1. From the technician list view page, click the Delete icon. A pop up window pops up asking your confirmation on the delete operation.

    2. Click OK to proceed. You can see the Technician name deleted from the list.

     

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