# Agent Installation Failure Target Account Name Incorrect

## Problem

When you try to install an agent using the Scope of Managment (SoM) and the installation fails with the error message - "target account name incorrect"

## Cause

When a computer is imaged and copied in a different computer, you will find two computers with the same account name. Since there are two computers with the same name, the targeted computer cannot be identified by the Endpoint Central Agent and gives the error messge "target account name incorrect"

## Resolution

Renaming the computer will solve the problem.

**Applies to:** Agent Installation Failure, Endpoint Central Agent Installation, Remote Desktop Sharing, Remote Control

**Keywords:** Agent Installation, Endpoint Central Agent Installation Failure, Installation Failure, Access Denied, Remote control, Desktop Sharing

## Additional Resources and Support

| Other KB articles | 24/5 Support |
|---|---|
| - [Agent Installation](https://www.manageengine.com/products/desktop-central/knowledge-base.html#agent-installation)<br>- [Configurations](https://www.manageengine.com/products/desktop-central/knowledge-base.html#windows-configurations)<br>- [Inventory Management](https://www.manageengine.com/products/desktop-central/knowledge-base.html#inventory-management)<br>- [Patch Management](https://www.manageengine.com/products/desktop-central/knowledge-base.html#patch-management)<br>- [Software Distribution](https://www.manageengine.com/products/desktop-central/knowledge-base.html#software-distribution)<br>- [Service Pack Installation](https://www.manageengine.com/products/desktop-central/knowledge-base.html#service-pack-installation)<br>- [Desktop Sharing](https://www.manageengine.com/products/desktop-central/knowledge-base.html#remote-desktop-sharing)<br>- [Active Directory Reports](https://www.manageengine.com/products/desktop-central/knowledge-base.html#active-directory-reports)<br>- [User Logon Reports](https://www.manageengine.com/products/desktop-central/knowledge-base.html#user-logon-reports)<br>- [Endpoint Central SP Upgrade](https://www.manageengine.com/products/desktop-central/knowledge-base.html#service-pack-upgrade)<br>- [Miscellaneous](https://www.manageengine.com/products/desktop-central/knowledge-base.html#miscellaneous)<br><br>[» More](https://www.manageengine.com/products/desktop-central/knowledge-base.html) | Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.<br><br>Tel : +1-888-720-9500<br>Email : [desktopcentral-support@manageengine.com](mailto:desktopcentral-support@manageengine.com)<br><br>**Speak to us**<br><br>- Join the Endpoint Central Community, to get instant answers for your queries, register with our [Forum](http://forums.manageengine.com/Desktop-Central).<br>- Look out for the latest happenings in Desktop Management, follow our Tweets on [Twitter](http://twitter.com/DesktopCentral).<br>- Get to know the latest updates and Best Practices in Desktop Management through our [Blog](http://blogs.manageengine.com/desktopcentral/index.html). |