# Device Investigation Agent — Endpoint Central AI Smart device diagnosis backed by context-driven investigation for a faster resolution. **Available with DEX add-on** **Cloud only** ## What it does ## Quick diagnosis. *Clear resolution.* The Device Investigation Agent helps technicians quickly diagnose and resolve endpoint issues reported by users or identified through support tickets. When a problem is described in Ask Zia, such as device slowness, application crashes, or connectivity failures, the agent automatically gathers relevant device data, including telemetry, device startup data, hardware and software inventory data, and configuration details. It analyzes and correlates this information to identify the root cause, then presents a clear diagnosis with step-by-step reasoning for validation. Once confirmed, the agent recommends prioritized remediation actions to speed up resolution. ## How it works 1. ### Issues described Technician types the device problem into Ask Zia. 2. ### Data retrieved Agent automatically pulls device telemetry, inventory, and config. 3. ### Root Cause Found Correlated diagnosis with full reasoning shown. 4. ### Issue fix recommendation Technician follows prioritized plain language steps. ## Why it matters ## Without Context *Every Ticket Becomes a Guessing Game.* Every minute spent chasing down a device issue is a minute taken away from fixing it. Slow devices, application failures, connectivity problems — when these land on a technician’s desk with little context, the investigation alone can take hours. The Device Investigation Agent changes that. Instead of spending hours tracing the issue, the Device Investigation Agent delivers a complete analysis within minutes, allowing teams to focus directly on remediation. **Minutes** vs. hours or days of manual investigation **Zero** manual tool queries required. ### Example Investigation Output **Query:** Device startup take more time in John-1e2u8j #### Device Details | Device Name | OS | Status | |---|---|---| | John-1e2u8j | Windows 11 Pro | Installed | #### Metrics Analysis | Metric | Value | |---|---| | Logon Duration | 45 s 338 ms | | Boot Duration | 1 min 52 s | #### Root Cause The device slowness is primarily caused by prolonged boot and logon times, which directly contribute to perceived sluggishness during startup and user session initialization. ## Key capabilities ## Built for speed. *Designed for clarity.* From minutes-long investigations to zero manual tool queries required, every capability is engineered to put technicians back in control. ### Zero-query investigation Autonomously retrieves and correlates device telemetry, application hardware and software inventory, and configuration state; without the technician manually querying multiple tools or consoles. ### Step-by-step reasoning Surfaces a root cause diagnosis within minutes, with transparent step-by-step reasoning accessible via the reasoning panel in Ask Zia. ### Hours to minutes Reduces investigation time from hours or days to minutes, allowing technicians to spend less time diagnosing and more time resolving. ## Frequently asked questions ### Does the Device Investigation Agent work for all types of device issues? Yes. The agent is designed to handle a broad range of endpoint issues, including device slowness, application crashes, and connectivity failures. As long as the problem is described in Ask Zia, the agent retrieves the relevant data and works toward a diagnosis. ![arrow](https://cdn.manageengine.com/sites/meweb/images/desktop-central/images/arrow.svg) ### How does the agent arrive at a diagnosis? Once the technician describes the issue in Ask Zia, the agent autonomously pulls telemetry, application logs, and configuration data. It correlates this information to identify the root cause and presents a step-by-step breakdown of its reasoning in Ask Zia, so technicians can validate the diagnosis before acting on it. ![arrow](https://cdn.manageengine.com/sites/meweb/images/desktop-central/images/arrow.svg) ### How do I enable the Device Investigation Agent in Endpoint Central? Refer to [this page](https://www.manageengine.com/products/desktop-central/help/zia/zia-agents.html?utm_source=ai_agent_device_ia) for more details. ![arrow](https://cdn.manageengine.com/sites/meweb/images/desktop-central/images/arrow.svg) ## Unified Endpoint Management and Security Solution ### Patch Management - [Patch Management Process](https://www.manageengine.com/products/desktop-central/patch-management.html) - [Windows Patch Management](https://www.manageengine.com/products/desktop-central/windows-patch-management.html) - [Mac Patch Management](https://www.manageengine.com/products/desktop-central/mac-patch-management.html) - [Linux Patch Management](https://www.manageengine.com/products/desktop-central/automate-linux-patch-management.html) - [Patch Deployment](https://www.manageengine.com/products/desktop-central/patch-deployment.html) - [Deploying Non-Microsoft Patches](https://www.manageengine.com/products/desktop-central/non-microsoft-patches.html) - [AntiVirus Update](https://www.manageengine.com/products/desktop-central/antivirus-updates.html) - [Third Party Patch Management](https://www.manageengine.com/products/desktop-central/non-microsoft-patches.html) - [Windows Updates](https://www.manageengine.com/products/desktop-central/windows-updates.html) - [Service Pack Deployment](https://www.manageengine.com/products/desktop-central/windows-service-pack-deployment.html) - [Patch Management Reports](https://www.manageengine.com/products/desktop-central/patch-management-reports.html) ### Software Deployment - [Software Repository](https://www.manageengine.com/products/desktop-central/software-repository.html) - [Software Installation](https://www.manageengine.com/products/desktop-central/software-deployment.html) - [Windows Software Deployment](https://www.manageengine.com/products/desktop-central/windows-software-installation.html) - [Mac Software Deployment](https://www.manageengine.com/products/desktop-central/mac-software-deployment.html) - [Self Service Portal](https://www.manageengine.com/products/desktop-central/self-service-portal-software.html) ### Endpoint Security - [Vulnerability management & Threat mitigation](https://www.manageengine.com/vulnerability-management/features.html?dc_end) - [Browser security](https://www.manageengine.com/browser-security/features.html?dc_end) - [Device control](https://www.manageengine.com/device-control/features.html?dc_end) - [Application control](https://www.manageengine.com/application-control/features.html?dc_end) - [BitLocker management](https://www.manageengine.com/products/desktop-central/bitlocker-management.html?dc_end) ### OS Deployment - [Advanced, Automated Deployment Methods](https://www.manageengine.com/products/os-deployer/os-deployment.html) - [Hardware Independent Deployment](https://www.manageengine.com/products/os-deployer/hardware-independent-deployment.html) - [Modern Disc Imagining](https://www.manageengine.com/products/os-deployer/disk-imaging.html) - [Windows 10 Migration](https://www.manageengine.com/products/desktop-central/deploy-windows-10-how-to.html) - [Remote OS Deployment](https://www.manageengine.com/products/os-deployer/deploy-os-anywhere.html) - [Customize OS Deployment](https://www.manageengine.com/products/os-deployer/customized-deployment-templates.html) ### Asset Management - [IT Asset Management process](https://www.manageengine.com/products/desktop-central/it-asset-management.html) - [Asset Tracking](https://www.manageengine.com/products/desktop-central/it-asset-tracking-software.html) - [Software Metering](https://www.manageengine.com/products/desktop-central/software-metering.html) - [Warranty Management](https://www.manageengine.com/products/desktop-central/software-warranty-management.html) - [Software License Compliance](https://www.manageengine.com/products/desktop-central/software-license-management.html) - [Prohibited Software](https://www.manageengine.com/products/desktop-central/prohibited-software.html) - [Block Application](https://www.manageengine.com/products/desktop-central/block-exe-application.html) - [Software Assets](https://www.manageengine.com/products/desktop-central/software-inventory.html) - [Hardware Assets](https://www.manageengine.com/products/desktop-central/hardware-inventory.html) ### Mobile Device Mgmt - [Mobile Device Management for iOS devices](https://www.manageengine.com/products/desktop-central/mobile-device-management-ios.html) - [Mobile Device Management for Android](https://www.manageengine.com/products/desktop-central/mobile-device-management-android.html) - [Mobile Device Management for Windows](https://www.manageengine.com/products/desktop-central/mobile-device-management-windows.html) - [Mobile Application Management (MAM)](https://www.manageengine.com/products/desktop-central/mobile-application-management-mam.html) - [Bring Your Own Device (BYOD)](https://www.manageengine.com/products/desktop-central/bring-your-own-device-byod.html) ### Tools & Configurations - [Remote Desktop Sharing](https://www.manageengine.com/products/desktop-central/remote-desktop-sharing.html) - [Shutdown & Wake On tool](https://www.manageengine.com/products/desktop-central/windows-system-tools.html#Wake-On-LAN) - [Chat Tool](https://www.manageengine.com/products/desktop-central/chat-tool.html) - [Check Disk & Clean Disk](https://www.manageengine.com/products/desktop-central/windows-system-tools.html#Check-Disk) - [Check Disk & Clean Disk](https://www.manageengine.com/products/desktop-central/disk-defragmenter.html) - [Custom Script](https://www.manageengine.com/products/desktop-central/custom-scripts.html) - [USB Device Mgmt](https://www.manageengine.com/products/desktop-central/control-usb-devices.html) - [Power Mgmt](https://www.manageengine.com/products/desktop-central/desktop-power-management.html)