# AI EDR Alert Triage & Investigation Agent for SecOps ## Triage Every EDR Alert *With Intelligence* An autonomous first-pass analyst for every EDR alert that enriches context, prioritizes threats, and accelerates investigations so your SOC can focus on real incidents instead of repetitive validation work. **Available with EDR add-on** **Cloud only** ## Your AI analyst *for every alert.* The EDR Event Triage Agent automatically analyzes incoming alerts by correlating threat intelligence, endpoint telemetry, user behavior, and historical activity to provide analysts with complete investigation context from the start. Instead of manually validating alerts across multiple tools and data points, analysts receive a prioritized investigation view with mapped attack progression, contextual reasoning, and recommended next steps for faster decision-making. The agent also helps maintain consistent triage standards across teams and shifts by documenting alert reasoning, surfacing investigation context, and escalating critical events through helpdesk integrations. 1. **Alert received** The EDR platform surfaces an event. The agent picks it up automatically, with no analyst handoff required. 2. **Context enriched** Threat intelligence, user history, endpoint behavior, and prior triage outcomes are pulled and correlated. 3. **Attack chain mapped** The full kill chain is mapped to MITRE ATT&CK tactics and techniques, with the root cause pinpointed. 4. **Action recommended** A prioritized next-step recommendation is surfaced for review, and a ticket is automatically raised for critical events. ## When alert volume *outruns analyst capacity.* Modern EDR platforms generate massive volumes of alerts every day, but validating, correlating, and prioritizing those alerts still requires significant analyst effort. SOC teams often spend valuable investigation time gathering context across tools, reviewing historical activity, validating threat intelligence, and documenting triage decisions before meaningful response actions can begin. The EDR Event Triage Agent reduces that repetitive investigative overhead by automatically building alert context and surfacing actionable insights early in the investigation process. This helps SOC teams improve triage consistency, accelerate response workflows, and focus analyst attention on high-risk threats that require human expertise. ### Example: Incident Summary **Recommendation:** Escalate **Severity:** HIGH **Confidence:** 92 / 100 **Verdict:** Likely True Positive Unsigned or untrusted `rundll32.exe` activity was observed attempting suspicious access to `LSASS.exe` from a non-standard execution path. The process chain includes abnormal parent-child relationships, credential-access behavior, and follow-on discovery activity inconsistent with normal Windows Error Reporting or administrative diagnostics. The alert also shows indicators commonly associated with credential theft, including LSASS handle access with elevated permissions, suspicious command-line parameters, and execution from a user-writable directory. This should be escalated for immediate investigation. Recommended next steps are to isolate the endpoint, collect volatile evidence, review related process, file, and network telemetry, validate whether credentials were accessed, and check for lateral movement or persistence across the environment. ## Built for scale. *Designed for SOC consistency.* From large-scale alert volumes to high-priority investigations, every capability is designed to help SOC teams maintain faster and more consistent triage workflows while preserving analyst oversight. ### Automatic alert enrichment Automatically correlates threat intelligence, user activity, endpoint behavior, and historical investigation data to provide richer investigation context for every alert. ### Attack chain correlation Maps observed attack activity to MITRE ATT&CK tactics and techniques to help analysts understand threat progression and investigation scope faster. ### Consistent alert prioritization Provides documented prioritization logic and contextual reasoning so triage decisions remain consistent across analysts, shifts, and environments. ### Integrated escalation workflows Surfaces actionable next-step recommendations and automatically creates helpdesk tickets for critical events to streamline investigation coordination. ## Frequently asked questions. ### Which EDR platforms does the agent work with? ![arrow](https://cdn.manageengine.com/sites/meweb/images/desktop-central/images/arrow.svg) The agent works natively with the EDR module inside ManageEngine Endpoint Central, ingesting alerts directly from the same lightweight endpoint agent that handles management and security. It can also extend to ingest alerts from third-party EDR/XDR platforms through native integrations. ### How does the agent decide what’s critical? ![arrow](https://cdn.manageengine.com/sites/meweb/images/desktop-central/images/arrow.svg) Every alert is classified and prioritized with a clear, documented rationale based on the enriched context, including threat intelligence matches, user privilege and behavior, related historical activity, attack chain progression, and prior triage outcomes. The agent shows its reasoning so analysts can verify and override decisions when needed. ### Does the agent take action on its own? ![arrow](https://cdn.manageengine.com/sites/meweb/images/desktop-central/images/arrow.svg) The agent investigates end-to-end and surfaces a prioritized next-step recommendation for analyst review. For critical events, it automatically raises a ticket in your helpdesk tool to keep response moving, but containment and remediation actions stay under analyst control. ### Can the agent be customized for our SOC workflows? ![arrow](https://cdn.manageengine.com/sites/meweb/images/desktop-central/images/arrow.svg) The EDR Event Triage Agent can be extended with your own tools, knowledge base, and guardrails through Agent Studio to align with your SOC workflows. ## Unified Endpoint Management and Security Solution ### Patch Management - [Patch Management Process](https://www.manageengine.com/products/desktop-central/patch-management.html) - [Windows Patch Management](https://www.manageengine.com/products/desktop-central/windows-patch-management.html) - [Mac Patch Management](https://www.manageengine.com/products/desktop-central/mac-patch-management.html) - [Linux Patch Management](https://www.manageengine.com/products/desktop-central/automate-linux-patch-management.html) - [Patch Deployment](https://www.manageengine.com/products/desktop-central/patch-deployment.html) - [Deploying Non-Microsoft Patches](https://www.manageengine.com/products/desktop-central/non-microsoft-patches.html) - [AntiVirus Update](https://www.manageengine.com/products/desktop-central/antivirus-updates.html) - [Third Party Patch Management](https://www.manageengine.com/products/desktop-central/non-microsoft-patches.html) - [Windows Updates](https://www.manageengine.com/products/desktop-central/windows-updates.html) - [Service Pack Deployment](https://www.manageengine.com/products/desktop-central/windows-service-pack-deployment.html) - [Patch Management Reports](https://www.manageengine.com/products/desktop-central/patch-management-reports.html) ### Software Deployment - [Software Repository](https://www.manageengine.com/products/desktop-central/software-repository.html) - [Software Installation](https://www.manageengine.com/products/desktop-central/software-deployment.html) - [Windows Software Deployment](https://www.manageengine.com/products/desktop-central/windows-software-installation.html) - [Mac Software Deployment](https://www.manageengine.com/products/desktop-central/mac-software-deployment.html) - [Self Service Portal](https://www.manageengine.com/products/desktop-central/self-service-portal-software.html) ### Endpoint Security - [Vulnerability management & Threat mitigation](https://www.manageengine.com/vulnerability-management/features.html?dc_end) - [Browser security](https://www.manageengine.com/browser-security/features.html?dc_end) - [Device control](https://www.manageengine.com/device-control/features.html?dc_end) - [Application control](https://www.manageengine.com/application-control/features.html?dc_end) - [BitLocker management](https://www.manageengine.com/products/desktop-central/bitlocker-management.html?dc_end) ### OS Deployment - [Advanced, Automated Deployment Methods](https://www.manageengine.com/products/os-deployer/os-deployment.html) - [Hardware Independent Deployment](https://www.manageengine.com/products/os-deployer/hardware-independent-deployment.html) - [Modern Disc Imagining](https://www.manageengine.com/products/os-deployer/disk-imaging.html) - [Windows 10 Migration](https://www.manageengine.com/products/desktop-central/deploy-windows-10-how-to.html) - [Remote OS Deployment](https://www.manageengine.com/products/os-deployer/deploy-os-anywhere.html) - [Customize OS Deployment](https://www.manageengine.com/products/os-deployer/customized-deployment-templates.html) ### Asset Management - [IT Asset Management process](https://www.manageengine.com/products/desktop-central/it-asset-management.html) - [Asset Tracking](https://www.manageengine.com/products/desktop-central/it-asset-tracking-software.html) - [Software Metering](https://www.manageengine.com/products/desktop-central/software-metering.html) - [Warranty Management](https://www.manageengine.com/products/desktop-central/software-warranty-management.html) - [Software License Compliance](https://www.manageengine.com/products/desktop-central/software-license-management.html) - [Prohibited Software](https://www.manageengine.com/products/desktop-central/prohibited-software.html) - [Block Application](https://www.manageengine.com/products/desktop-central/block-exe-application.html) - [Software Assets](https://www.manageengine.com/products/desktop-central/software-inventory.html) - [Hardware Assets](https://www.manageengine.com/products/desktop-central/hardware-inventory.html) ### Mobile Device Mgmt - [Mobile Device Management for iOS devices](https://www.manageengine.com/products/desktop-central/mobile-device-management-ios.html) - [Mobile Device Management for Android](https://www.manageengine.com/products/desktop-central/mobile-device-management-android.html) - [Mobile Device Management for Windows](https://www.manageengine.com/products/desktop-central/mobile-device-management-windows.html) - [Mobile Application Management (MAM)](https://www.manageengine.com/products/desktop-central/mobile-application-management-mam.html) - [Bring Your Own Device (BYOD)](https://www.manageengine.com/products/desktop-central/bring-your-own-device-byod.html) ### Tools & Configurations - [Remote Desktop Sharing](https://www.manageengine.com/products/desktop-central/remote-desktop-sharing.html) - [Shutdown & Wake On tool](https://www.manageengine.com/products/desktop-central/windows-system-tools.html#Wake-On-LAN) - [Chat Tool](https://www.manageengine.com/products/desktop-central/chat-tool.html) - [Check Disk & Clean Disk](https://www.manageengine.com/products/desktop-central/windows-system-tools.html#Check-Disk) - [Disk Defrag](https://www.manageengine.com/products/desktop-central/disk-defragmenter.html) - [Custom Script](https://www.manageengine.com/products/desktop-central/custom-scripts.html) - [USB Device Mgmt](https://www.manageengine.com/products/desktop-central/control-usb-devices.html) - [Power Mgmt](https://www.manageengine.com/products/desktop-central/desktop-power-management.html)