Problem

You are unable to recover some files after a ransomware attack.

Cause

The file changes that take place between the most recent backup cycle and the ransomware attack are not recorded.

Resolution

The VSS backup is taken once every three hours. Shortening the backup cycle causes storage limitations. Therefore, the file is reverted to the copy from the most recent backup cycle and the intermediate changes are lost.

Problem

You are unable to delete VSS snapshots from protected endpoints.

Cause

Anti-Ransomware's VSS snapshots are made tamper-proof and cannot be modified or erased.

Resolution

This is an essential feature of Anti-Ransomware, necessary for a reliable backup in the event of a ransomware attack.

Problem

Deleted "sample files" placed at %USERPROFILE%/downloads/, %USERPROFILE%/documents/ are recreated. Why?

Cause

These files serve as trap files for ransomware detection.

Resolution

These files act as a secondary detection layer. These files are set as trap files for detection of ransomware attacks and hence will be recreated. Therefore, these sample files are not to be deleted while Anti-Ransomware protection is active.

Problem

Why is 10% of the volume space occupied by VSS and is it possible to alter it?

Cause

Windows uses 10% of the disk volume space to store shadow copies, by default. When the 10% limit is met, the oldest shadow copy will be erased and replaced with a new one.

Resolution

To protect the backups, the users are not allowed to alter shadow storage below 10%. If the shadow storage is below 10%, it is resized to 10%.

 

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