1. Specifying a valid folder name that is not write-protected

Specify a valid folder name for the backup directory path. If you're using a network share, the directory should have write permission for everyone in the network.

Scenario

Assume that you have created a folder called Database Backup in a computer (not the computer where the Central server is installed) in your network. This folder will be used to store all the database backup that is created every week. To enable all the users in your network to access this folder to store their database backup, you must give them share permissions. To share a folder and give share permissions to everyone in the network, follow the steps given below:

1. Navigate to the required folder
2. Right-click on the folder
3. Click Properties
4. Click Sharing and navigate to Advanced Sharing
5. Click Share this folder
6. Enter a name for the folder
7. Click Permissions
8. Click Add > Choose Object Types > Enable Computers and click OK.
9. Under Enter Object Name, specify the server name and the username with administrator privileges.
10. Click Share Permission and select User and Computer. Ensure Full Control is enabled.
11. Click OK

You've shared a specific folder with permission for everyone in the network to access and use it.

2. Ensuring that there is enough space in the required drive

Check the amount of free space in the drive. If there isn't enough space do one of the following:

• Delete or move unwanted files
• Extend the hard drive capacity
• Change the backup directory to another drive

Changing the backup directory to another drive

To change the backup directory to another drive, follow the steps given below:

1. Click the Admin tab
2. In the Tools section, click Database Backup
3. In the Backup directory field, specify a new drive to save the backup in
4. Click Save Changes

You've changed the backup directory to another drive. Follow the steps given in the follow up section below, to check if you can create a backup.

3. Clear Temp Folder

Ensure that you clear up the temp folder in the Server machine before trying to take a back up. To clear the folder, follow the steps mentioned below.

1. Click Start Run
2. type %temp% press enter
3. Clear the temp folder's content.

Follow Up

After using the required solution mentioned in the section above, you can check manually whether the database backup takes place successfully. To create a backup of the database manually, follow the steps given below:

1. Click Start>Run
2. Enter cmd
3. Click OK
4. Navigate to <Install_Directory>/UEMS_CentralServer/bin directory
   Note

   This is where the folder UEMS_CentralServer is stored. For example, the path could be D:\>UEMS_CentralServer.
5. Run backuprestore.bat to view the Backup/Restore Graphical User Interface (GUI)
6. Click the Backup tab
7. Select the location that you want to save the backup file in
8. Click Backup
   Note

   Central Server first estimates how much space is available in the specified drive where you want to store the backup file.

You have created the backup file. The backup file is stored at the location you chose. The naming format is buildnumber-date-time.zip. For example, 70117-Jul-23-2010-11-26.zip

Applies to: Database backup, Creation

Keywords: Database backup-creation failure, Version incompatibility