General - Knowledge base

Cannot connect to Browser Security Plus server

Problem

The server connectivity status on Browser Security Plus settings page on the Web console of Desktop Central is 'Not Reachable'.

Cause

You cannot connect to the Browser Security Plus server, because of one of the following reasons:

  • Incorrect details about the server
  • Lack of connectivity to the server because it has been shutdown
  • Lack of network connectivity between the Desktop Central server and the Browser Security Plus server

Resolution

Identify the reason for the error from the above causes and resolve the issue by following the steps given below.

Checking the details of the Browser Security Plus server

Ensure that the following details related to the server have been specified correctly:

  • Name or IP address of the server
  • Communication port numbers
  • Communication protocol

Desktop Central uses this information to connect to the Browser Security Plus server. If you want to change any of the details mentioned above, make the change in Browser Security Plus server section in the Web console of the Desktop Central server.

Starting the Browser Security Plus server

Start the Browser Security Plus server service. Follow the steps given below:

  • Go to Services.msc and click on ManageEngine Browser Security Plus Server.
  • Click start
  • or

  • Start the server by clicking on the Windows tray icon found in the status bar.

You have started the server service. You can also refresh the Browser Security Plus settings page on the Web console of Desktop Central.

Fixing network connectivity issues

Ensure that there are no connectivity problems in the network between the Desktop Central and the Browser Security Plus servers. You should be able to ping the server from the Desktop Central server.