# A 30% IT cost reduction and 40% fewer help desk tickets: Sanima Bank's 1,900-endpoint transformation with ManageEngine Endpoint Central

## Key benefits

![](https://www.manageengine.com/products/desktop-central/case-study/images/case-study-benefits-icon-6.svg)

Patching 200 devices cut from three days to under six hours

![](https://www.manageengine.com/products/desktop-central/case-study/images/case-study-benefits-icon-25.svg)

30% reduction in yearly IT costs after dropping redundant tools

![](https://www.manageengine.com/products/desktop-central/case-study/images/case-study-benefits-icon-19.svg)

40% drop in help desk tickets

Sanima Bank has been operating in Nepal since 2004 and today serves around 1.1 million customers across the country. Headquartered in Kathmandu, the bank employs more than 1,200 staff members and has a 31-person IT team responsible for managing approximately 1,900 endpoints across Windows and Linux environments.

## Business challenges

### **Inconsistent patch coverage with no automated, unified mechanism across the full endpoint estate.**

Before deploying ManageEngine Endpoint Central, Sanima Bank's IT team used multiple tools for endpoint management and security operations. This fragmentation created real, compounding problems across security, compliance, and day-to-day operations.

### **Security gaps for remote staff without centralized enforcement of compliance and security settings.**

In the absence of an automated, unified mechanism that could push patches across the bank's full endpoint estate, deploying updates to the systems was time-consuming. Managing and securing devices used by staff outside the office premises took significant effort. Data resided in different tools, and when audit time came around, pulling together a clear, accurate compliance picture took days, not hours.

### **Fragmented tools and reactive IT operations, with painful, days-long audit preparation.**

Without automation and centralized visibility, the IT team was in a constant state of responding to problems rather than preventing them. Routine fixes consumed most of the team's time.

> **"Before we started using ManageEngine Endpoint Central, our IT setup was all over the place. We were using different tools for different jobs: one for updates, another for installing software, something else for remote help, and yet another just to keep track of our devices. Nothing was connected. Most of the time, we were doing things manually."**
>
> — Rabin Subedi, In Charge of Core IT, Sanima Bank

## Evaluating the market

Before selecting Endpoint Central, the IT team evaluated Microsoft Intune and Microsoft Configuration Manager. After comparing the options against Sanima Bank's operational requirements and budget, the bank chose Endpoint Central based on four main points:

| Decision factor | What it meant for Sanima Bank |
|---|---|
| Consolidation and simplicity | Replacing multiple separate tools with one platform, removing the overhead of managing multiple vendor relationships and disconnected systems. |
| Ease of use and deployment | Simple enough for the team to get running without heavy onboarding, specialist training, or prolonged rollout timelines. |
| Patch management and security capabilities | Automated patch delivery and vulnerability coverage that could bring the bank's entire endpoint estate in line and keep it there. |
| Remote management and support | Reliable remote access and troubleshooting for staff working off-site, replacing the limited support options the team previously had. |

## The Endpoint Central solution

With Endpoint Central deployed across its 1,900-endpoint estate, Sanima Bank replaced its fragmented collection of tools with a single, unified platform. The change was felt quickly and across multiple areas of IT operations.

### **Unified patch management: Ending the 3-day patching cycle**

Patching 200 devices used to take three full days. With Endpoint Central handling automated patch delivery, the same job now takes five to six hours. Critical updates go out without manual scheduling, floor visits, or coordination with individual users. The result is consistent, fast patching across the entire fleet and a security posture that no longer depends on someone remembering to push updates.

> **"Patches, device control, and easy reports—those three things alone made the switch worth it for us. Everything else is just a bonus."**
>
> — Rabin Subedi, In Charge of Core IT, Sanima Bank

### **Remote management: Helping users wherever they are**

Before Endpoint Central, it was difficult for the IT team to reach remote staff members to help them. Now the team can troubleshoot and resolve issues from a central console regardless of where a device is, cutting the response time significantly and stopping routine problems from escalating.

### **Mobile device management: One dashboard for every device type**

The mobile device management (MDM) module brought mobile endpoints into the same management framework as laptops and desktops. The team can set passcode requirements, block risky applications, and remotely lock or wipe a lost or stolen device in seconds—all from the same dashboard used for the rest of the fleet. For audits, the team can pull up the compliance status for every managed phone without digging through separate systems.

> **"The MDM part just makes mobile management easy. We can set rules like requiring a passcode, blocking risky apps, or wiping a lost phone—all from the same dashboard we use for laptops. If someone leaves or a device gets stolen, we can remotely lock or erase it in seconds. And for audits, we can quickly show which phones are compliant—no more guessing, no more stress."**
>
> — Rabin Subedi, In Charge of Core IT, Sanima Bank

### **Compliance and audit readiness: From days to minutes**

Audit preparation used to be a stressful, multi-day exercise of gathering data from scattered sources. With Endpoint Central, patch SLA tracking, CIS Benchmarks assessments, and audit logging are automated, making compliance reporting quick and routine. When auditors need documentation, the team generates reports in minutes from a single console. Compliance at Sanima Bank shifted from a periodic crisis into a routine.

### **Tool consolidation: Cutting costs by cutting clutter**

After switching to Endpoint Central, the bank retired two other tools it had been paying for separately, resulting in fewer vendor contracts, fewer integrations to manage, and one platform the whole IT team knows how to use. That consolidation translated directly into a 30% reduction in yearly IT costs.

## Results and impact

Since deploying Endpoint Central, Sanima Bank's IT team has recorded measurable improvements across every part of endpoint management:

| Challenges before | Outcomes after |
|---|---|
| Fragmented tools and manual workflows. | A single unified platform covers patching, remote support, device control, MDM, and compliance reporting. |
| Patching 200 devices taking three days. | The same workload is completed in 5—6 hours, and the IT team saves 15—18 hours on patching and troubleshooting daily. |
| High support overhead and a reactive team. | Help desk tickets were reduced by 40%; the team has shifted from firefighting to proactive improvement work. |
| Unpatched app vulnerabilities. | Zero malware incidents have been linked to unpatched apps in over a year. |
| Costly multi-tool licensing. | The team reduced yearly IT costs by 30% after retiring two redundant products. |
| Stressful, days-long audit preparation. | Compliance reports are generated in minutes from a single console; CIS Benchmarks checks, patch SLA tracking, and audit logging run automatically. |
| Challenging remote support. | Full remote troubleshooting and MDM controls are available from the same dashboard, whether the end-user device is a phone or a laptop. |

The ROI from Endpoint Central shows up across the bank's IT operations in concrete, measurable ways. A workload that previously consumed three full days now runs in under six hours. Across 1,900 endpoints, that shift saves the IT team 15—18 hours every single day that would otherwise go to patching and routine troubleshooting.

On the cost side, retiring two redundant products brought the bank's yearly IT spending down by around 30%. On the compliance side, what used to require days of manual data gathering from multiple tools now takes minutes.

> **"The numbers speak for themselves. Since we started using Endpoint Central, our help desk tickets dropped by about 40%, mostly because patches and software installations just happen automatically now. We also haven't had a single malware incident linked to an unpatched app in over a year, which is a huge win for us. Honestly, fewer fires to fight means our team can actually focus on improving things instead of just fixing them."**
>
> — Rabin Subedi, In Charge of Core IT, Sanima Bank

> **"The ROI shows up everywhere. Patching used to take three days. Now it's under six hours. We save 15 to 18 hours a day just on patching and troubleshooting. We also dropped two other tools after switching, which cut our yearly IT costs by around 30%."**
>
> — Rabin Subedi, In Charge of Core IT, Sanima Bank

## Looking ahead

Sanima Bank has built a strong, scalable foundation for endpoint management with Endpoint Central. With automated patching, unified remote support, MDM controls, and compliance reporting all running from a single platform, the IT team has moved from reactive, tool-heavy operations to streamlined ones.

As the bank grows its staff and device footprint, Endpoint Central gives the team room to scale without proportional increases in the workload or cost. New endpoints can be brought under management quickly, compliance evidence is available on demand, and the team can spend more of its time on improvements rather than on incidents.

### **Features**

#### Unified patch management

![unified-patch-management](https://www.manageengine.com/ems/images/icon/case-study-compliance.svg)

#### Remote management

![remote-management](https://www.manageengine.com/ems/images/icon/case-study-remote-control.svg)

#### Mobile device management

![mobile-device-management](https://www.manageengine.com/ems/images/icon/case-study-patch-management.svg)

## Results

- 1,900 endpoints managed from a single unified platform across Windows and Linux.
- Patching 200 devices reduced from three days to 5—6 hours; 15—18 hours saved daily on patching and troubleshooting.
- 40% fewer help desk tickets and zero malware incidents linked to unpatched apps in over a year.
- 30% reduction in yearly IT costs after retiring two redundant tools.

## About Endpoint Central

Endpoint Central is the only platform that consolidates UEM, EPP, and DEX capabilities within a single console, through one powerful yet lightweight agent that delivers end-to-end functionality across every OS and device type. It brings IT, EUC, and SOC teams together on a common tool, driving faster incident response, full-stack visibility, and continuous compliance. Today, it powers 26 million devices across 31,000 organizations worldwide. Learn more at [ManageEngine Endpoint Central](https://www.manageengine.com/products/desktop-central/).