# Citrix Patch Download Failure

## Workaround for Citrix Workspace and Citrix Files for Outlook Patch Download Failure

### Problem

You are trying to download Citrix Workspace or Citrix Files for Outlook patches and the download fails.

### Cause

This might be due to some issue in the session keys and hash keys of the download link. This error might also be due to a dynamic download URL.

### Resolution

Follow the steps given below to resolve this issue:

1. Download the updates of the [Citrix Workspace app](https://www.citrix.com/products/receiver.html) or [Citrix Files for Outlook](https://www.citrix.com/en-in/downloads/sharefile/clients-and-plug-ins/citrix-files-for-outlook.html) manually.

2. If you're using **DC Build Version 10.0.319 and above**

   **For Citrix Workspace**:

   - You'll be able to find an option to 'Upload' near the Download failed error message. Using the *Upload* option you can install this patch.
   - Else navigate to *Patch Mgmt* -> *Patches* -> *Downloaded Patches* -> Search for the Bulletin ID **TU-065** and click on the *Patch ID* to find the *Patch Name*. Then go to Upload Patches -> Search for the Bulletin ID **TU-065** which has the same *Patch Name* and click on *Install Patch*.

   **For Citrix Files for Outlook**:

   - You'll be able to find an option to 'Upload' near the Download failed error message. Using the [Upload option](https://www.manageengine.com/patch-management/how-to/how-to-upload-patches-to-the-patch-store-using-console.html) you can install this patch.
   - Else navigate to *Patches* -> *Downloaded Patches* -> Search for the Bulletin ID **TU-1003** and click on the *Patch ID* to find the *Patch Name*. Then go to Upload Patches -> Search for the Bulletin ID **TU-1003** which has the same *Patch Name* and click on *Install Patch*.

3. If you're using **DC Build Version below 10.0.319**

   **For Citrix Workspace**:

   **Note:** To find the *Patch Name*, navigate to *Patch Mgmt* -> *Patches* -> *Downloaded Patches* -> Search for the Bulletin ID **TU-065** and click on the *Patch ID*. There'll be a pop-up in which you'll find the *Patch Name* listed.

   - Rename the downloaded file in this format: *<Patchid>-<CitrixWorkspaceApp.exe>*
   - Navigate to the *<Endpoint Central Installed Directory>\webapps\DesktopCentral\Store* and place the renamed files.
   - Then go to *Missing Patches* -> Search for the Bulletin ID **TU-065** which has the same *Patch Name* and click on *Install Patch*.

   **For Citrix File for Outlook**:

   **Note:** To find the *Patch Name*, navigate to *Patches* -> *Downloaded Patches* -> Search for the Bulletin ID **TU-1003** and click on the *Patch ID*. There'll be a pop-up in which you'll find the *Patch Name* listed.

   - Rename the downloaded file in this format: *<Patchid>-<Patchname>*
   - Navigate to the *<Endpoint Central Installed Directory>\webapps\DesktopCentral\Store* and place the renamed files.
   - Then go to *Missing Patches* -> Search for the Bulletin ID **TU-1003** which has the same *Patch Name* and click on *Install Patch*.

If the issue persists even after following the above-mentioned resolutions, please feel free to contact [Support](mailto:desktopcentral-support@manageengine.com).