# Integrating Endpoint Central with Zendesk ## Table of contents 1. [Benefits of Integration](https://www.manageengine.com/products/desktop-central/desktop-central-zendesk-integration.html#integration-benefits) 2. [Integration Steps](https://www.manageengine.com/products/desktop-central/desktop-central-zendesk-integration.html#integration-steps) ## Benefits of Integration Endpoint Central, ManageEngine’s comprehensive unified endpoint management and security solution, offers several benefits when integrated with Zendesk: - **Automate patch management** for operating systems and third-party apps on Windows, macOS, and Linux. - Easily **deploy business-critical applications** with pre-configured templates. - **Manage IT assets** in real-time with in-depth control over hardware and software inventories. - Utilize powerful **remote access** features, including file transfer and built-in communication tools. - Troubleshoot remotely with **multiple monitor support**, session recording, and technician collaboration. - Take advantage of **remote power options** like Wake-on-LAN, shutdown, and standby. - Resolve issues using **system manager tools** without initiating a remote session. - Generate **comprehensive audit reports** for in-depth analysis and compliance. - Leverage **OS imaging** and deploy systems remotely, even to branch offices. - Automate administrative tasks such as configuring printers or browser settings using pre-built configurations. - Manage mobile devices efficiently, including app distribution and profile association. - Track and secure lost or stolen devices by performing a **remote data wipe** if necessary. This integration is compatible with both the **On-Premise** and **Cloud** versions of Endpoint Central. ## Integration Steps ### Endpoint Central On-Premise 1. Begin by navigating to the **Admin Center** within Zendesk. ![Zendesk Admin Center](https://www.manageengine.com/products/desktop-central/help/images/zendesk2.png) 2. Next, go to the **Apps and Integrations** section. Under this, select **Zendesk Support Apps**, and click on **Marketplace**. ![Apps and Integrations](https://www.manageengine.com/products/desktop-central/help/images/zendesk-apps-and-integrations.png) 3. Once in the Marketplace, search for **Endpoint Central** and proceed to install the app. ![Endpoint Central in Zendesk Marketplace](https://www.manageengine.com/products/desktop-central/help/images/zendesk-marketplace-ec-app.png) 4. After installation, open the **Zendesk Agent Workspace** and locate the **Endpoint Central icon** on the left panel. Click on it, then select **Configure** at the bottom. ![Zendesk Agent Workspace](https://www.manageengine.com/products/desktop-central/help/images/zendesk-ec-op-home.png) 5. If you're a new user, click on **Download Trial Edition** to set up the Endpoint Central server. If you already have the server, simply click **Next**. ![Download or Next](https://www.manageengine.com/products/desktop-central/help/images/zendesk-ec-op-old-or-new.png) 6. Input the **Endpoint Central server URL** and click **Next** to proceed. ![Enter EC Server URL](https://www.manageengine.com/products/desktop-central/help/images/zendesk-get-ec-server-url.png) 7. Enter your **administrator credentials** for Endpoint Central, then click **Finish** to finalize the integration process. ![Enter Credentials](https://www.manageengine.com/products/desktop-central/help/images/zendesk-ec-creds.png) The Endpoint Central app is now successfully integrated with Zendesk. ### Auto Assign Assets Enabling the Auto Assign Assets feature automatically maps the Windows machine to an issue whenever a request is created in Zendesk. This eliminates the need for manual machine mapping, streamlining the issue resolution process. To enable this feature, go to the **Setup Server** page and enable **Auto-Assign Assets**. **Note**: This feature is currently available for Windows machines only. ![](https://www.manageengine.com/products/desktop-central/images/zendesk-ec-auto-assign-assets.png) ### Accessing Endpoint Central Features Once integrated, Zendesk users can use Endpoint Central’s features to manage endpoints directly from within the ticket window. 1. Open any ticket, then click on the Endpoint Central tab in the right panel. ![](https://www.manageengine.com/products/desktop-central/images/zendesk-ec-op-new-user-association.png) 2. If prompted, sign in using your Endpoint Central credentials. ![](https://www.manageengine.com/products/desktop-central/images/zendesk-ec-op-user-association-creds.png) 3. After logging in, refresh your Zendesk console to gain access to Endpoint Central features. ![](https://www.manageengine.com/products/desktop-central/images/zendesk-ec-op-user-association-refresh.png) 4. You can now manage endpoints using Endpoint Central within Zendesk. ![](https://www.manageengine.com/products/desktop-central/images/zendesk-ec-op-features-from-ticket.png) ### Endpoint Central Cloud 1. Start by visiting the **Admin Center** within Zendesk. ![Zendesk Admin Center](https://www.manageengine.com/products/desktop-central/help/images/zendesk2.png) 2. In the **Apps and Integrations** section, open **Zendesk Support Apps**, then click on **Marketplace**. ![Apps and Integrations](https://www.manageengine.com/products/desktop-central/help/images/zendesk-apps-and-integrations.png) 3. Search for **Endpoint Central** in the Marketplace and install the app. ![Endpoint Central in Zendesk Marketplace](https://www.manageengine.com/products/desktop-central/help/images/zendesk-marketplace-ec-app.png) 4. Open the **Endpoint Central** tab from the left panel. Click **Integrate Now** at the bottom of the page. ![](https://www.manageengine.com/products/desktop-central/images/zendesk-ec-cloud-home.png) 5. A pop-up will appear for account details: - Existing users can log in with their credentials. - New users should click **Sign Up** to create a new account. ![](https://www.manageengine.com/products/desktop-central/images/zendesk-ec-cloud-sign-in.png) 6. Once logged in, you'll be prompted to **grant permissions** for the integration. Click **Accept** to complete the setup. ![](https://www.manageengine.com/products/desktop-central/images/zendesk-ec-cloud-permissions.png) The Endpoint Central app is now integrated with Zendesk successfully. Other Endpoint Central users from your organization can directly authenticate themselves and start using the app. ## Resources to aid the integration: - [Download Endpoint Central](https://www.manageengine.com/products/desktop-central/download.html?utm_source=zendesk-how-to) - [Install Endpoint Central agent](https://www.manageengine.com/products/desktop-central/agent-installation.html?utm_source=zendesk-how-to) - [Download Endpoint Central app from Zendesk marketplace](https://www.zendesk.com/apps/support/desktop-central/?utm_source=dchelpdoc&utm_medium=desktopcentral) - [Upgrade to latest build](https://www.manageengine.com/products/desktop-central/service-packs1.html?utm_source=zendesk-how-to)