Changing Desktop Central Server's Name/IP/Port Details in Agent

Problem

Agents not communicating with the server after migration.

Cause

The new server details like FQDN, IP, Port numbers are not available with the agent.

Resolution

Changing the following details in the Desktop Central Agents:

  • The Name or the IP Address of the Desktop Central Server
  • The HTTP and HTTPS ports that are used by the Desktop Central Agents to communicate with the Server
  • The mode of the communication as HTTP or HTTPS

To change the values, either a GPO or a cscript can be used. This page explains about using cscript/commands to achieve the same.

Learn about using GPO to inform agents about new server details.

Steps:

  1. For Windows - Download the configureDCAgentServerCommunication.txt and rename it to configureDCAgentServerCommunication.vbs.
    For Mac - Download the configureDCAgentServerCommunication_mac.txt and rename it to configureDCAgentServerCommunication.sh.
    For Linux - Download the configureDCAgentServerCommunication_linux.txt and rename it to configureDCAgentServerCommunication.sh.
  2. Copy the script to the client computers where the agent is installed.
  3. Open a command prompt/terminal.
  4. To execute the script for Mac & Linux agents, add executable permission by running the command 'chmod +x configureDCAgentServerCommunication.sh'
  5. Execute the command given below:

    For Windows - cscript configureDCAgentServerCommunication.vbs <DCServerName> <DCServer IP Address> <DCServer HTTP Port> <DCServer HTTPS Port> <DCServerAgent Comm Protocol>

    Example: cscript configureDCAgentServerCommunication.vbs joe.manageengine.com 192.168.112.146 8020 8383 http

    For Mac - sudo ./configureDCAgentServerCommunication.sh <DCServerName> <DCServer IP Address> <DCServer HTTP Port> <DCServer HTTPS Port> <DCServerAgent Comm Protocol>

    Example: sudo ./configureDCAgentServerCommunication.sh joe.manageengine.com 192.168.112.146 8020 8383 http

    For Linux - sudo ./configureDCAgentServerCommunication.sh <server_name> <server_ip> <http_port> <'http'/'https'> 

    Example - sudo ./configureDCAgentServerCommunication.sh joe.manageengine.com 192.168.112.146 8020 http

Applies to: Server Migration, Agent-Server Communication

Keywords: Update Server Details, Agent-Server Communication

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