Agent Installation - Knowledge base

Agent Uninstallation - Uninstall Desktop Central Agent from client computers

Problem

Your users are unable to uninstall the Desktop Central Agent from Add/Remove Programs, as there is no provision available to do the same.

Cause

You may encounter this problem if you have enabled the "Restrict users from uninstalling the agent from control panel" option under Admin -> Security Settings -> Secure Login while deploying agents to computers.

Resolution

Revoke User Permissions to Add/Remove Programs

If you want to allow your users to uninstall agent from client machines,

  1. Under Admin tab, click on Security Settings.
  2. Disable the "Restrict users from uninstalling the agent from control panel" option.

The update will get reflected during the subsequent communication between the Agent and the Server. And the users will be able to see options to add or remove under the Add/Remove Programs section.

Uninstall from Client Machines individually

Using this method, you can manually uninstall the agents from the desired client computers.

  1. Download the dcagentuninstall.txt and rename it to dcagentuninstall.bat.
  2. Execute this script from the client computers to uninstall the Desktop Central Agent.

To know about uninstalling agents manually from remote office, click here.

Applies to: Agent Uninstallation, Manual Uninstallation

Keywords: Agent Uninstallation, uninstall agent manually, Desktop Central Agent removal, Desktop Central Tray Icon