You are trying to complete the following on-demand tasks:
However, you encounter an error - "Agent version is not compatible".
When you try to take control of a remote computer or when you scan for patch or intentory manually, you get as error as "Agnet version is not compatible". You may encounter this problem if you are trying to establish the Remote Control session or scan for assets/patches immediately after applying a ppm of the Desktop Central application. Whenever you upgrade the Desktop Central by applying the ppm, the agent upgradation happens as below:
The agent version should be upgraded prior to taking remote control or performing a manual scan of assets/patches. The following are the options available for you:
Applies to: Remote Control, Agent Version is not compatible, Remote Control Failure, Manuall Asset Scanning, Patch Scanning
Keywords: Remote Control failure, Agent Upgrade, Agent Version incompatible
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