You are trying to complete the following on-demand tasks:
However, you encounter an error - "Agent version is not compatible".
When you try to take control of a remote computer or when you scan for patch or intentory manually, you get as error as "Agnet version is not compatible". Desktop Central tries to upgrade the agent automatically, however it fails due to one of the following reasons:
Applies to: Remote Control, Agent Version is not compatible, Remote Control Failure, Manual Asset Scanning, Patch Scanning
Keywords: Remote Control failure, Agent Upgrade, Agent Version incompatible
|Unable to resolve this issue?|
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.
|Other KB articles||24/5 Support|
Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.
Tel : +1-888-720-9500
Speak to us