Unable to download intermediate certificate automatically


You have uploaded an SSL certificate containing LDAP URL for intermediate certificate.


You might have encountered an error message:

  • Unable to download intermediate certificate automatically.
  • Since the intermediate certificate is available as an LDAP URL, you will not be able to upload it automatically.


Follow the steps below to resolve the issue i.e. download the intermediate certificate successfully from the LDAP URL:

  1. Download the Windows ADExplorer and run the ADExplorer.exe
  2. You will be asked to specify the AD Server name and port used.
  3. Using the navigation pane in the left, navigate to the LDAP URL path. For example, navigate to ldap://CN=Administrators,OU=ab,O=ABC
  4. You will find the intermediate certificate file in the right pane.
  5. Download the intermediate certificate.
  6. Select Manual option and upload the downloaded intermediate certificate.

You have successfully uploaded the intermediate certificate.

Applies to: Import SSL certificate 

Keywords: SSL certificate, LDAP URL, Intermediate certificate


Other KB articles 24/5 Support

Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Tel : +1-888-720-9500
Email : desktopcentral-support@manageengine.com

Speak to us

  • Join the Desktop Central Community, to get instant answers for your queries, register with our Forum.
  • Look out for the latest happenings in Desktop Management, follow our Tweets on Twitter.
  • Get to know the latest updates and Best Practices in Desktop Management through our Blog.