# Unable to download intermediate certificate automatically

## Problem

You have uploaded an SSL certificate containing LDAP URL for intermediate certificate.

## Cause

You might have encountered an error message:

- **Unable to download intermediate certificate automatically.**

Since the intermediate certificate is available as an LDAP URL, you will not be able to upload it automatically.

## Resolution

Follow the steps below to resolve the issue, i.e., download the intermediate certificate successfully from the LDAP URL:

1. Download the [Windows ADExplorer](https://docs.microsoft.com/en-us/sysinternals/downloads/adexplorer) and run the ADExplorer.exe.
2. You will be asked to specify the AD Server name and port used.  
   ![](https://www.manageengine.com/products/desktop-central/images/connectactivedirectory.png)
3. Using the navigation pane on the left, navigate to the LDAP URL path. For example, navigate to `ldap://CN=Administrators,OU=ab,O=ABC`.  
   ![](https://www.manageengine.com/products/desktop-central/images/adexplorer.png)
4. You will find the intermediate certificate file in the right pane.
5. Download the intermediate certificate.
6. Select the Manual option and upload the downloaded intermediate certificate.

You have successfully uploaded the intermediate certificate.

**Applies to:** Import SSL certificate  

**Keywords:** SSL certificate, LDAP URL, Intermediate certificate