Frequently asked Questions

This set of Frequently Asked Questions (FAQs) about Desktop Central answers queries that you may have about Desktop Central. Send us an e-mail message, if you have any questions that remain unanswered.

Patch Management

1. When automatic patch deployment is applied to a OU, and a new computer is added to a OU, will the task pick the newly added computer?
2. When you initiate patch scanning, does it start scanning all the computers at a same time or does it scan them incrementally?
3. I need to deploy the newest Mozilla updates to certain computers but exclude some, how do I do this?
4. How would I automatically download and deploy the latest flash updates as they are released?
5. How to ensure the individual computers do not download patches from the internet? I do not want any 3rd party application in our organization to take the updates from the internet?

Software Deployment

1. Which type of software repository is recommended for computers in remote location; is it a network share or HTTP share?
2. Why must I specify "Run As" when Desktop Central already has the credentials stored under Admin > SoM > Edit Credentials?
3. Why must I specify the MSI Root Path? It is identical to the MSI file name with network path.
4. Can I install a software application if the User Account Control (UAC) setting is enabled?
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Asset Management

1. With adding or managing software licenses, I have ran into issues with tracking the license count. Some of the software like MS Office consists of several versions. Is there any way to consolidate all these software versions using Desktop Central and allocate the licenses in one place?
2. If a software is rejected as prohibited software, when a user asks for permission to use it, and the permission is granted, can that rejection be revoked in the application?
3. When you add a program to the prohibited software list, does it take all the version of the software into account? Do I need to update the prohibited software list every time a new version is released?
4. If the software that you want to be prohibited is not already installed on your network, how can I block it using Desktop Central?
5. If I want to disable office 2013 what about 'outlook' as everyone uses outlook for as their business mails?
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1. What are the system requirements for Desktop Central?
2. Which operating systems does Desktop Central support?
3. Can Desktop Central UI be localized to other languages?
4. What is the difference between the various editions of Desktop Central?
5. Do I have to write scripts to use Desktop Central?
6. What is Scope of Management (SoM)?
7. Can I group and define configurations or do I have to define them individually?
8. When and how do configurations get applied to computers and users?
9. How do I access the User Interface (UI) of Desktop Central from a remote location?
10. What do I use the Define Target feature for?
11. My free trial expired before I could complete my evaluation of Desktop Central. Can I receive an extension?
12. How is Desktop Central licensed?
13. Why are configurations in Desktop Central created using a Web interface?
14. Which ports are used by the Desktop Central application?
15. Which database does Desktop Central support to store data?
16. Which Web server does Desktop Central use?
17. I have an Internet Information Services (IIS) application installed in my computer. Can I configure the settings in Desktop Central to use this IIS instead of its own?
19. Will new computers that are added in the domain receive configurations automatically once they check in with desktop Central?
20. Does Desktop Central support Home editions of Windows OS like Windows XP Home, Windows 7 Home Premium?
21.Do we have any option for multiple active directory inputs in Desktop Central?
22. How will the Desktop Central agent reach the Distribution Server if the port number used for their communication has been changed?
23. What is IP Scope and What are its advantages?
24. What will happen if the agents are unable to reach the Desktop Central Server to report the status after performing any task?
25.What minimum access requirements are needed if I configure Desktop Central without using a domain admin account? does it ensure that all the features still work?
26. Is Desktop Central capable of managing Virtual computers?
27. How to install Desktop Central agent in a different drive?
29.what is "dcagentupdater" scheduled task?
30. Is it possible to use Desktop Central to manage computers without installing agents?
31. Is it mandatory for all the managed computers have connection to the internet?
32. Can I use Desktop Central to manage computers that does not belong to a domain?
33. Which exe should I download, a 32-bit or 64-bit version?
34. Why should I provide credentials with admin privileges?
35. How to remove a computer that has been taken offline?
36. How to manage a network with multiple admin credentials?
37. What are the minimum rights/privileges required to make any domain-related changes using Desktop Central?
38. What happens when my trial version of Desktop Central expires?
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UEM edition

1. I manage 5000 desktops and 2000 mobile devices in my network. I have a need for OS imaging and deployment on 1000 computers. How many UEM licenses should I purchase altogether?
2. I have iOS, Android and Windows devices in my network. Is it mandatory to hold an MDM add-on apart from UEM license?
3. I use Enterprise edition currently. Can I upgrade to UEM edition right away or should I wait until renewal of my license?

Remote Control

1. Which ports must I open to use the Remote Control feature?
2. Which ports must I open to use the File Transfer feature during a remote control session?
3. Can I view multiple monitors of a remote computer simultaneously?
4. The UI-rendering while using the Remote Control feature is slow. How can I improve its speed?
5. What is the difference between Fast and Best Compression levels?
6. On which browsers can I use the Remote Control feature?
7. Is it possible for multiple users to login remotely to a computer at the same time?
8. How do I lock a keyboard or a mouse or blacken the display on a remote computer?
9. What will happen when I take a remote session of a Virtual Computer?
10.Do you support Mac machines?
11. How to locate the file where the remote control session is recorded?
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1. How to clear chat history?
2. What will happen if port # 8022 is already in use?
3.Under which circumstances will chat session fail?
4.What will happen when we try to initiate a chat session with the user who is inactive?
5.How often will the logged on User names be refreshed?


1. After integrating Desktop Central with ServiceDesk Plus, is it necessary to use both their agents?
2. I have license to manage 1000 nodes in ServiceDesk Plus and have purchased license to manage 500 computers in Desktop Central. How does integration work in this scenario?

OS Deployment

1. What are the Operating Systems supported by OS Deployment add-on?
2. What are the ports used by OS Deployment? 
3. Does OS Deployment support Windows Surface Pro? 
4. Why is WinPE media required?
5. Which versions of WinPE media are supported for OS Imaging and Deployment?
6. What are the WinPE architectures does OS Deployment support?
7. How is OS Deployment Licensed?
8. We have Dell and HP machines in our organisation. Does OS deployment support deployment of image on dissimilar hardware?
9. How to delete automatic collection's driver repository?
10. How to delete the drivers from Repository?
10. When will the driver repositories get synced?
11. How to copy an image from one image repository to another?

Endpoint Security

1. What are the features available under the Endpoint Security add-on?
2. What are the Operating Systems supported by Endpoint Security add-on?
3. How can the trial version of the Endpoint Security add-on be enabled? 
4. What editions of Desktop Central can avail the Endpoint Security add-on?
5. How can existing customers avail the Endpoint Security add-on trial? 
6. How long is the trial/evaluation period for the Endpoint Security add-on?
7. Can users opt for a single module in the Endpoint Security add-on?
8. Is a separate agent required for the add-on to function?
9. Can Desktop Central MSP customers opt for the Endpoint Security add-on?
10. Can Desktop Central Cloud customers opt for the Endpoint Security add-on?
11. Can customers using other ManageEngine products opt for the Security add-on?