# How to Upload HAR File and Console Log to Endpoint Central Support Team

When you encounter UI issues while using Endpoint Central, our support team may require your HAR file and console log to diagnose the problem. This guide explains how to generate and upload the required files.

## Table of Contents

- [Generating Console Log](#generating-console-logs-from-browsers)
- [Generating HAR File](#generating-har-files)
- [Uploading Logs to Support](#uploading-logs-to-endpoint-central-support)

## Generating Console Logs from Browsers

Follow these instructions to upload console logs from different browsers:

- [Google Chrome](#generating-console-logs-in-chrome)
- [Mozilla Firefox](#generating-console-logs-in-firefox)
- [Microsoft Edge](#generating-console-logs-in-microsoft-edge)

### Generating Console Logs in Chrome

1. Open **Developer Tools**: Click the menu button (three vertical dots) → **More Tools** → **Developer Tools**.
2. Navigate to **Console**.
3. Enable the following options under Preferences:
   - Log XMLHttpRequests
   - Show Timestamps
   - Preserve Log upon Navigation
4. Reproduce the issue and then copy or save the console log:
   - Right-click → **Save as** (TXT file).

### Generating Console Logs in Firefox

1. Open **Developer Tools**: Click the menu button (three horizontal lines) → **More Tools** → **Web Developer Tools**.
2. Navigate to **Console**.
3. Enable:
   - Persist Logs
   - Show Timestamps
4. Reproduce the issue and then copy or save the console log:
   - Right-click → **Select All** → **Copy**.
   - Paste and save as a text document.

### Generating Console Logs in Microsoft Edge

1. Open **Developer Tools**: Click the menu button (three horizontal dots) → **More Tools** → **Developer Tools**.
2. Navigate to **Console**.
3. Reproduce the issue while the console logs are being recorded.
4. Right-click the log area → **Save as** (TXT file).

## Generating HAR Files

Use these instructions to generate a HAR file in different browsers:

- [Google Chrome](#generating-har-files-in-chrome)
- [Mozilla Firefox](#generating-har-files-in-firefox)
- [Microsoft Edge](#generating-har-files-in-microsoft-edge)
- [Safari](#generating-har-files-in-safari)

### Generating HAR Files in Chrome

1. Open **Developer Tools**: Click the menu button (three vertical dots) → **More Tools** → **Developer Tools**.
2. Go to the **Network** tab.
3. Enable **Preserve Log** and ensure the recording button is red.
4. Reproduce the issue.
5. Right-click any column (Name/Status/Type) → **Save all as HAR with Content**.

![Steps to generate HAR file in Chrome](https://www.manageengine.com/products/desktop-central/images/har-google.png)

### Generating HAR Files in Firefox

1. Open **Web Developer Tools**.
2. Go to the **Network** tab.
3. Reproduce the issue.
4. Right-click on the request area → **Save all as HAR**.

![Steps to generate HAR file in Firefox](https://www.manageengine.com/products/desktop-central/images/har-firefox.png)

### Generating HAR Files in Microsoft Edge

1. Open and go to the page where the issue is occurring.
2. Press **F12** on your keyboard (or click the gear icon → F12 Developer Tools).
3. Click the **Network** tab.
4. Reproduce the issue that you were experiencing before, while the network requests are being recorded.
5. Once done, click the **Save** button.
6. Give the trace a filename and click the Save button which will save it as a **.har file or .xml file**.

![Steps to generate HAR file in Microsoft Edge](https://www.manageengine.com/products/desktop-central/images/har-edge.png)

### Generating HAR Files in Safari

Before generating the HAR file, make sure you can see the Develop menu in Safari. If it is not there, follow the instructions under [Use the developer tools in the Develop menu in Safari on Mac](https://support.apple.com/en-ie/guide/safari/use-the-developer-tools-in-the-develop-menu-sfri20948/mac).

1. Open the **Develop** menu and select **Show Web Inspector**.
2. Click the **Network** tab and complete the activity that is causing issues.
3. Click the **download icon** (the arrow pointing down icon) and save the web archive file.

![Steps to generate HAR file in Safari](https://www.manageengine.com/products/desktop-central/images/har-safari.png)

## Uploading Logs to Endpoint Central Support

To submit the logs:

1. Log in to the Web Console.
2. Navigate to **Support** → **Create Support File**.
   - Your email ID: Specify your email address to send the logs.
   - Message: Specify the problem briefly
   - Ticket ID: Specify the ticket ID if available
   - Upload Log files: Select the log files (Server, Managed computers, etc.)
3. Select the user consent and send the logs.

![upload har logs for support](https://www.manageengine.com/products/desktop-central/images/har-support.png)

### Note

If the web console is inaccessible:

- Go to [this link](https://bonitas.zohocorp.com/#to=centralserver-support@manageengine.com).
- Enter the Ticket ID if available.
- Ensure that you attach the required log files, including HAR and console logs.
- Provide details and click **Upload**.